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Cabin

Greystone, Hot Tub, Game Room, FREE Attraction tickets each paid day, Pool Table

Photo gallery for Greystone, Hot Tub, Game Room, FREE Attraction tickets each paid day, Pool Table

Living area
Living area
Exterior
Exterior
Outdoor spa tub

Reviews

9.6 out of 10
Exceptional
5 bedrooms5 bathroomsSleeps 10

Popular amenities

  • Spa pool on site
  • Onsite parking available
  • Pet-friendly
  • Kitchen
  • Washing machine
  • Air-conditioning

Rooms & beds

5 bedrooms (sleeps 10)

bottom floor

1 King Bed

bottom floor

1 King Bed

MAIN FLOOR

1 King Bed

top floor

1 King Bed

top floor

1 King Bed

5 bathrooms

Bottom Floor Bathroom 1

Bottom Floor Bathroom 2

Main Floor Bathroom

Top Floor Bathroom 1

Top Floor Hall Bathroom

Spaces

Deck or patio
Kitchen
Balcony

About this property

Greystone, Hot Tub, Game Room, FREE Attraction tickets each paid day, Pool Table

Welcome to Greystone - Your Ultimate Gatlinburg Getaway
Escape to the serene beauty of Gatlinburg and indulge in the luxury of our magnificent 5-bedroom, 5-bathroom cabin named "Greystone." Nestled atop a hill just above the Ripley's Aquarium of Gatlinburg, this spacious three-level cabin offers everything you need for a memorable vacation in the heart of the Great Smoky Mountains.
As you enter Greystone, you'll be greeted by an open and inviting foyer. To your right, you'll find a charming dining area that can comfortably seat eight, perfect for family gatherings and meals with a view. The modern kitchen boasts stainless steel appliances, ensuring your culinary adventures are a breeze. The adjacent living room features a cozy gas fireplace and provides access to a deck where you can relax and savor the breathtaking mountain views. The main floor master suite offers a king-size bed and a luxurious ensuite bathroom with a spacious walk-in shower.
Venture to the top floor, and you'll discover a delightful workspace with a desk and computer, should you need to stay connected. To the right, you'll find another master bedroom with a king-size bed and ensuite bathroom featuring a walk-in shower. On the left, another king bedroom awaits, complete with a cozy fireplace and a bathroom featuring both a shower and a relaxing Jacuzzi tub. This floor also grants you access to a deck where you can soak in the stunning views.
The bottom floor offers yet another master bedroom with a king-size bed and an ensuite bathroom featuring a walk-in shower. A game room awaits, equipped with an exciting arcade game and a pool table for endless entertainment. A hall bath with a luxurious Jacuzzi tub, laundry facilities, and the final king bedroom, complete with a gas fireplace, round out this floor. This bedroom also offers access to the bottom deck, where a hot tub awaits to soothe your cares away.
Greystone doesn't stop at its interior luxuries. You'll find both a gas grill and a charcoal grill, perfect for cooking up a delicious BBQ feast to enjoy on the deck while taking in the mesmerizing mountain vistas.
Greystone's prime location places you just minutes away from all the action Gatlinburg and the Great Smoky Mountains have to offer. Whether you're exploring the natural wonders of the park, discovering the charm of downtown Gatlinburg, or visiting the nearby attractions, your adventure begins right at your doorstep.
Book Your Stay at Greystone: Don't miss the chance to experience the perfect blend of luxury, comfort, and natural beauty. Greystone is your haven in Gatlinburg, where unforgettable memories are waiting to be made. Secure your dates now and embark on the ultimate Smoky Mountain retreat. Your unforgettable vacation at Greystone awaits!
Don't miss out---Book this cabin today!!!!!! This cabin is pet-friendly. ***There is a $75 + tax non-refundable pet fee for each pet. Max 40 pounds per pet and must be crated if left alone on the property

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House Rules

Check in after 4:00 PM

Minimum age to rent: 25

Check out before 10:00 AM

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Children

Children allowed: ages 0–17

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Events

No events allowed

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Pets

Pets allowed

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Smoking

Smoking is not permitted

Important information

You need to know

Property # 3603048vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Gatlinburg

Located in Gatlinburg, this cabin is near theme parks and in the mountains. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Ripley's Aquarium of the Smokies and Anakeesta. Gatlinburg SkyPark and Wild Bear Falls Indoor Water Park are not to be missed. Water tubing and rafting offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and horse riding nearby.
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Map
Gatlinburg, TN

What's nearby

  • Ripley's Aquarium of the Smokies - 9 min walk - 0.8 km
  • Historic Ogle Log Cabin - 11 min walk - 0.9 km
  • Anakeesta - 11 min walk - 0.9 km
  • Gatlinburg SkyPark - 17 min walk - 1.4 km
  • Gatlinburg Convention Center - 18 min walk - 1.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 69 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬13 min walk
  • ‪Pancake Pantry - ‬14 min walk
  • ‪Ole Red - ‬13 min walk
  • ‪Subway - ‬13 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬15 min walk

Frequently asked questions

Is Greystone, Hot Tub, Game Room, FREE Attraction tickets each paid day, Pool Table pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Greystone, Hot Tub, Game Room, FREE Attraction tickets each paid day, Pool Table?

On-site parking is available at the property.

What time is check-in at Greystone, Hot Tub, Game Room, FREE Attraction tickets each paid day, Pool Table?

Check-in begins at 4:00 PM.

What time is check-out at Greystone, Hot Tub, Game Room, FREE Attraction tickets each paid day, Pool Table?

Checkout is at 10:00 AM.

Where is Greystone, Hot Tub, Game Room, FREE Attraction tickets each paid day, Pool Table located?

Situated in the mountains, this cabin is within a 15-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. Gatlinburg SkyPark and Gatlinburg Convention Center are also within 1 mile (2 km).

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 23 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 2 out of 28 reviews
Rating 4 - Poor. 0 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.4/10

Cleanliness

8.0/10

Amenities

10/10

Property conditions & facilities

10/10

Check-in

9.8/10

Communication

9.8/10

Location

9.8/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Jessica N.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The house was exactly as depicted and in an awesome location to have easy access to Gatlinburg while still getting great views over the whole city.
Stayed 4 nights in Mar 2026
Response from VrboOwner on 5 April 2026
Thank you so much, Jessica! We’re thrilled to hear the house met your expectations and that you enjoyed the amazing location and views. It’s the perfect balance of being close to Gatlinburg while still taking in those beautiful scenic overlooks. We’d love to welcome you back anytime!
Verified

10/10 Excellent

william t.

Liked: Cleanliness, check-in, communication, location, listing accuracy
cabin was very clean and furniture in very good shape. we had 8 family members there and noone had any complaints. everyone said the beds were comfortable. would definetely stay at this location again if we have a large group again. cabin is 1 minute ride to the main road where all the shopping and activities are.
Stayed 7 nights in Apr 2026
Response from VrboOwner on 4 May 2026
Hi William, Thank you so much for the perfect 10/10 and the fantastic review! We're thrilled the cabin was very clean, the furniture was in great shape, and everyone (all 8 of you!) found the beds comfortable with zero complaints.It’s wonderful to hear it worked so well for your large family group and that the location — just 1 minute to the main road and all the shopping/activities — was perfect. We’d love to welcome you and your family back anytime you need a big-group getaway! Best,
Verified

10/10 Excellent

Ida H.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location, sleeping arrangements fit our needs perfectly, 5 couples and all had our own rooms. Loved it will stay there again.
Stayed 3 nights in Feb 2026
Response from VrboOwner on 3 March 2026
Thank you, Ida! We’re so glad the cabin worked perfectly for your group and that everyone had their own space. It’s great to hear you enjoyed the location as well. We’d love to welcome you back again on your next trip! 🏡🌄
Verified

10/10 Excellent

Nicolas L.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The home was great. We had a great time. Overall we never received any attraction tickets. We were offered to check in a day early but when asked if we could check in early the day of it never responded.
Stayed 3 nights in Mar 2026
Response from VrboOwner on 5 April 2026
Hi Nicolas,Thank you for the 10/10 and for letting us know you had a great time — we're thrilled you enjoyed the home!I'm sorry we dropped the ball on the attraction tickets — that was our mistake and we'll make sure they get delivered properly moving forward. Also sorry about the lack of response on the same-day early check-in request; communication should have been quicker.We appreciate the honest feedback and would love to host you again. Next time we'll take better care of the little details.Best,
Verified

10/10 Excellent

Heather A.

Liked: Cleanliness, check-in, communication, location, listing accuracy
It was so clean. When you walked in it smelled good! There was plenty of room and places to sleep. Very nice sectional and chair to relax in and watch tv in the family room. Our only issue was the tv remotes batteries didn’t work and when I text we had to go to the office and get them. We never made it to the office so we had to stop at a store and buy some. Another plus is, the parking is easy because it’s flat in front of the cabin.
Stayed 4 nights in Mar 2026
Response from VrboOwner on 1 April 2026
Thank you so much for the wonderful review! We’re thrilled to hear you found the cabin clean, spacious, and comfortable—it’s great to know you enjoyed the living area and easy parking as well. We do apologize for the inconvenience with the remote batteries. We understand how frustrating that can be and will work on improving how quickly we can get small items like that to guests without requiring a trip to the office. We truly appreciate your feedback and are so glad you had a great stay overall. We’d love to welcome you back anytime!
Verified

10/10 Excellent

Danielle B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Absolutely beautiful. Perfect location. Loved the Christmas decorations!!
Stayed 4 nights in Dec 2025
Response from VrboOwner on 19 December 2025
Thank you so much, Danielle! We’re thrilled to hear you loved the cabin and the Christmas decorations—it’s one of our favorite times of year to host guests! We're also glad the location was perfect for your trip. We'd love to welcome you back anytime, especially during the holidays!
Verified

10/10 Excellent

Dustin P.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location, quick and easy access to Gatlinburg, just above aquarium. Check in process was seamless, questions and responses by property management team were immediate and extremely helpful. Spacious and well-stocked, and seeing the family of black bears was a hit for the entire family!
Stayed 3 nights in Aug 2025
Response from VrboOwner on 6 September 2025
Thank you so much for your wonderful review! We’re happy to hear you enjoyed the cabin’s great location and easy access to Gatlinburg. It’s great to know the check-in process was smooth and that our team was able to assist right away whenever you had questions. We’re glad you found the cabin spacious and well-stocked, and it sounds like the visit from the black bear family was an unforgettable highlight for everyone! We’d love to host you again on your next Smoky Mountain getaway.
Verified

10/10 Excellent

Chase H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location and Cabin

This is our favorite cabin because of the location, set up, and style of the cabin.
Stayed 3 nights in Nov 2024
Response from VrboOwner on 26 November 2024
Thank you for your kind words! We’re so honored that this is your favorite cabin—it means the world to us. We’re thrilled that you love the location, setup, and style, and we look forward to welcoming you back for many more memorable stays!
Verified

10/10 Excellent

Julissa R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay!

We had a wonderful stay! Beautiful area and amazing accommodations. It was very clean and had everything we needed. We loved it!
Stayed 3 nights in Nov 2023
Response from VrboOwner on 6 December 2023
Thank you for sharing your lovely experience! We are overjoyed to hear that you had a wonderful stay. It's fantastic to know that the beauty of the area and the quality of our accommodations met your expectations. We take great pride in maintaining a clean and well-equipped space, and it's gratifying to hear that this contributed to your enjoyable experience. Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back in the future! Warm regards,
Verified

10/10 Excellent

Chase H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing

Perfect location and a wonderful cabin
Stayed 3 nights in Apr 2024
Response from VrboOwner on 11 April 2024
Thank you for your kind words! We're thrilled to hear that you found our cabin to be in a perfect location and that you enjoyed your stay. Your satisfaction is our top priority, and we're delighted that everything met your expectations. If you ever find yourself in the area again, we'd love to welcome you back for another wonderful stay. Don't hesitate to reach out if you need anything in the future. Warm regards,
Verified

10/10 Excellent

Debra S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Sister Trip 2024

I truly enjoyed the stay and the location. Those mountains are a site to see. We were in the heart of things, only having to go a short distance to see and participate in different things. The Great Smokey Mountains has something for the whole family
Stayed 3 nights in Oct 2024
Response from VrboOwner on 9 October 2024
Thank you so much for sharing your experience! We're delighted that you enjoyed your stay and the beautiful mountain views. The Great Smoky Mountains truly are a sight to see, and we're glad you found the location convenient for exploring all the wonderful activities in the area. It was a pleasure hosting you, and we hope to welcome you and your family back for more adventures in the future!
Verified

10/10 Excellent

Heather K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing cabin with awesome views

We absolutely loved staying at this cabin was plenty of room for our family and was very clean best part was sitting on the deck looking out over Gaitlinburg. Everything was so close was able to do things without having to go very far parking garages were just 10 mins away. We enjoyed our stay and will definitely stay here again!
Stayed 3 nights in Mar 2024
Response from VrboOwner on 27 March 2024
Thank you so much for your glowing review! We're thrilled to hear that you loved staying at our cabin and that it provided plenty of room for your family. Maintaining cleanliness is a top priority for us, so we're delighted to hear that you found the cabin to be very clean. It's wonderful to know that you enjoyed the breathtaking views of Gatlinburg from the deck. We agree that the location is fantastic, with everything conveniently close by. We're glad you found it easy to access various attractions without having to travel far, and that the parking garages were just a short distance away. We're delighted that you had an enjoyable stay and that you're already planning to stay with us again in the future! We look forward to welcoming you back for another wonderful experience. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that you have a fantastic time every time you stay with us.
Verified

10/10 Excellent

Averie R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Our Stay

A beautiful house with more then enough space for the 6 of us staying. It was the perfect distance to down town to be able to walk and check out the area. Very clean!
Stayed 4 nights in Jan 2024
Response from VrboOwner on 9 January 2024
We're thrilled to hear that you found our house beautiful and spacious for your group of 6! It's great to know that the location was convenient for exploring downtown on foot. Maintaining a clean and comfortable environment is a top priority for us, and we're glad you noticed. Should you ever decide to visit the area again, we would be more than happy to host you once more. Thank you for your kind words and for choosing to stay with us!
Verified

10/10 Excellent

Delores H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Location

This property is very spacious and clean. The location is perfect. Plenty for the kids and adults to do. There’s a Pac-Man game that works and a full size pool table. The double decks are narrow put they worked for what we needed. The beds are large and comfortable.
Stayed 2 nights in Mar 2024
Response from VrboOwner on 19 March 2024
Thank you so much for taking the time to share your experience at our vacation rental! We're delighted to hear that you found the property spacious, clean, and conveniently located. It's fantastic to know that both kids and adults alike enjoyed the amenities, including the Pac-Man game and pool table. We appreciate your understanding about the narrow decks and are glad they still served their purpose well for your stay. Our priority is to provide comfortable accommodations, and we're thrilled to hear that you found the beds large and comfortable. We hope to have the pleasure of hosting you again in the future for another enjoyable stay!
Verified

10/10 Excellent

Melissa H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing cabin & Great location

We loved staying at this cabin! Everything was exactly as described. Very clean and nicely taken care of. Host was very responsive. Only a 2 minute drive down to Gatlinburg, you could walk it’s just a little steep. We also loved how there was only one cabin near us, we felt close to the city but not in a crowded area. Would definitely book here again!
Stayed 6 nights in Apr 2024
Response from VrboOwner on 27 April 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at our cabin and found everything to your satisfaction. It's wonderful to know that our efforts in cleanliness and maintenance were appreciated, and we're delighted that you found our location convenient yet still peaceful. We'd be honored to host you again on your next trip to Gatlinburg!
Verified

10/10 Excellent

Isaac G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Very Nice & Great Location

We had a very nice stay at greystone. The customer service was also very good. It worked out very well it with our families staying here. I dont have any negatives. The view off the porch was much better than I expected. You cannot beat the proximity to town. In a matter of seconds your in town, in another your back up with a great mountain view.
Stayed 4 nights in Oct 2023
Response from VrboOwner on 30 October 2023
Thank you so much for taking the time to share your feedback about your stay at Greystone! We are delighted to hear that you had a wonderful vacation and that your experience exceeded your expectations. It's fantastic to know that you enjoyed the customer service provided during your stay. Our team takes great pride in ensuring that our guests have a memorable and comfortable experience. We're thrilled that the view from the porch exceeded your expectations. The beauty of the surrounding mountains is indeed breathtaking, and we're glad you had the chance to savor it. We agree that the proximity to town is one of the many advantages of staying at Greystone. Being just seconds away from all the conveniences and attractions while still having the tranquility of the mountain view is truly a unique experience. Once again, thank you for choosing Greystone for your vacation, and we hope to have the pleasure of hosting you and your family again in the future. If there's anything else you'd like to share or any suggestions you may have for us, please don't hesitate to reach out. Warm regards,
Verified

10/10 Excellent

Carol S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Cabin / House full of plenty

Everything here is as described BUT you cannot walk to town. That statement in the description is mis-leading because the road is steep & curvy. This property is exactly what we were looking for — IN the area, with views & no worries how to get anywhere.
Stayed 4 nights in Apr 2024
Response from VrboOwner on 30 April 2024
Thank you for your feedback! I'm glad to hear that the property met your expectations and provided the views and convenience you were looking for. I apologize for any confusion regarding the walking distance to town. Your input helps us ensure that our descriptions accurately represent the property and its surroundings. It sounds like you had a relaxing stay without any transportation worries, and we're delighted to have been a part of that experience. Should you choose to return for another getaway, we'd be delighted to host you again!
Verified

8/10 Good

Jeannine B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
All of the TV's did not work
Stayed 5 nights in Jun 2025
Verified

8/10 Good

John M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Just Okay

For the most part the property was fine. We had several issues like no internet and no hot water in the upstairs bedroom. Owner fixed the internet the next day, but other things about the home - the room with the pool table is too small, and makes it unfeasable to use
Stayed 2 nights in Apr 2025
Response from VrboOwner on 24 April 2025
​Thank you for your feedback. We're sorry to hear that certain aspects of your stay didn't meet your expectations. We understand how important reliable internet and hot water are for a comfortable experience. We're glad we could resolve the internet issue promptly during your stay. Regarding the hot water in the upstairs bedroom, we apologize for the inconvenience and are currently investigating the matter to ensure it doesn't recur. As for the game room, we recognize that space constraints can impact usability, and we will reassess the room's layout to enhance guest comfort. We appreciate your insights, as they help us improve our property for future guests.
Verified

8/10 Good

Vance S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Property just as described but

Everything was nice and as described in listing. My real only complaint was the hot tub. There was no chlorine in auto feeder and the water was cloudy and smelled. Filter also was dirty.
Stayed 4 nights in Oct 2024
Response from VrboOwner on 15 October 2024
Thank you for your feedback, and I'm glad to hear that everything else was as described in the listing! I sincerely apologize for the issues you encountered with the hot tub. We take cleanliness very seriously, and I’ll be addressing this with our maintenance team to ensure the chlorine levels and filters are checked and maintained regularly. Thank you for bringing it to our attention, and I appreciate your understanding. We hope to provide an even better experience for you on your next visit!
Verified

6/10 Okay

John W.

Liked: Check-in, communication, location, listing accuracy

showing its age

property is showing its age. TV set up is clunky. Hot tub would work/not work. Couldn't get the gas grill to function on all burners. the house has a weird musty smell like an animal has died in it. we had to get air fresheners. showers were mildewy and the water pressure is non existent
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Alison T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family holiday trip

The cabin was clean, spacious, updated and comfy furnishings and decorated beautifully for Christmas. Plenty of room for our 8 family members. Really liked it was all king beds with bathrooms (many towels provided for each). The kitchen was well equipped with plenty of mugs, wine glasses, 2 full coffee makers and a Keurig. Nice large dining table that fit all of us. Gas fireplaces and grill were wonderful! Only drawback was the Roku system constantly reset and bumped you to the Home Screen. The live tv via Spectrum also did not work. So watching TV was not happening. Overall we loved the cabin and the location and views were great! Would definitely come back.
Stayed 2 nights in Dec 2023
Response from VrboOwner on 19 December 2023
Thank you so much for taking the time to leave such a detailed and thoughtful review of your stay at our cabin! We're thrilled to hear that you and your family found the cabin to be spacious, comfortable, and well-equipped for your holiday celebration. It's great to know that the king-sized beds, bathrooms, and kitchen amenities all met your needs and added to your enjoyment. We also appreciate your feedback regarding the Roku system and live TV issues. Please accept our apologies for any inconvenience this may have caused. We're already looking into these technical difficulties to ensure they're resolved promptly for our future guests. Your comfort and enjoyment are our top priorities, and we're grateful you brought this to our attention. We're delighted to hear that, despite this hiccup, you loved your stay and enjoyed the cabin's location and views. It's wonderful to know you would consider returning, and we look forward to welcoming you back for another memorable stay. Warm regards,
Verified

10/10 Excellent

Jonah

Liked: Cleanliness, amenities, property conditions & facilities
We thoroughly enjoyed our stay at this spacious cabin! With five bedrooms and five baths, it provided ample room for our entire family and more. The generous layout ensured that everyone had their own comfortable space, complemented by a sizable common area that facilitated quality time together. The well-equipped kitchen was a standout, allowing us to prepare meals without the need to venture into town. Accommodating six people easily, the cabin could have comfortably hosted even more, making it ideal for larger groups. A notable perk was its pet-friendly policy, making it a perfect retreat for those with furry companions. One minor drawback is the lack of walkability. Despite being less than a mile from Gatlinburg, the absence of safe sidewalks posed a challenge for those preferring to explore the area on foot. Nevertheless, this small inconvenience did not detract significantly from the overall positive experience we had at this impressive cabin.
Stayed 5 nights in Dec 2023
Verified

6/10 Okay

Cheryl C.

Liked: Cleanliness, check-in, location, listing accuracy

Love the Chalet but…Became Sick From Gas Leak and No Hot Tub

We have stayed in this chalet before and loved it! At that time, it was owner-managed but, now it is managed by a rental company. We really wanted to love our stay in this beautiful chalet but, this stay did not go well. We checked in a few minutes after 4:00pm and as soon as we entered the chalet, we could smell gas. We looked at all 3 fireplaces and the pilot light was not lit on any of them and the gas smell was fairly strong. We immediately opened the windows and called the management company. That was a few minutes after 4:00. By 6:30, we were cold (windows open), several of our family members were nauseous and had headaches and no one had come to look at the problem so, I called again. By 8:00, most of our family members had decided to leave and no one had come to check the gas smell. During this time, we also discovered that the hot tub was not working either. I called again around 8:15 and finally someone arrived to look at the fireplaces. The gentleman who showed up noted that there appeared to be a gas leak and turned the gas’off to all of the fireplaces. The next morning, the management company called and said someone would be out to look at the hot tub shortly. The only access to the deck with the hot tub is through the bedroom my daughter was sleeping in so, she got up and went upstairs to wait. We were still waiting at 3:15pm so, I called and asked them not to bother. Bottom line - 4 hours to respond to gas leak, fireplaces never worked, nor hot tub.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Tyler W.

Stayed 4 nights in Apr 2026
Response from VrboOwner on 18 May 2026
Hi Tyler, Thank you so much for the perfect 10/10! We're thrilled you had a great stay with us. We’d love to welcome you back anytime! Best,

About the host

Hosted by Chloe

Host profile image

What makes this property unique

You will receive one free ticket to all of these attractions per paid day of your stay.
 
Alcatraz museum
River Rafting (seasonal) (2 different options)
Crave Mini Golf
Wonderworks museum
Paula Deen's Lumberjack Feud: Supper Show
Skyland Ranch
Soaky Mountain Waterpark (seasonal)
Country Tonite The Grand Majestic Theater
The Great Smoky Mountain Wheel
Double Scoop Waffle Cone from Mad Dog's Creamery
Nascar Speed Park
Sky Pirates Mini Golf (Double Course)
Rowdy Bear Snowpark
Grand American Opry
Dig 'N Zone
Rocky Top Mountain Coaster

One free adult admission per unit, per paid night, stay, with reservations made in advance. Reservation required. Noncumulative and nontransferable. Unused admissions expire daily
 
This cabin is pet-friendly — a $75 + tax non-refundable fee per pet applies. Pets must weigh no more than 40 lbs each and be crated if left unattended on the property.
 
Smoking is strictly prohibited inside the cabin. Guests found smoking indoors will be subject to a cleaning fee of up to $1,000 and immediate removal from the property. All payments made for the reservation will be forfeited in full.

Languages:

English

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