2/10 Terrible
Anna M.
23 April 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Just Awful
The place was not clean at all. Found a dead cockroach as soon as i got there. When i went to go to bed the first night, there was a live cockroach in the bed so i ended up not sleeping and asking vrbo for help. They did not give me any response for 10 hours, finally got someone on the phone that told me they would but me into a place. Next person i talked to said no, they were not following protocol and had to let the owner try to rectify the situation. So they gave the owner a chance to do something and i never heard back from anyone about if they did or not. The host never contacted me. I stayed in a hotel the second night because i was given absolutely no info from anyone. The next day, someone else from vrbo contacted me asking for all the info i already gave. Then hours later told me there was no problem with the property because it had to have more than three bugs to be considered an infestation and for them to do something. So now im out about $600 and i did not even spend a single night at this place. How is this not a problem for the host or vrbo???? THERE WAS BUGS IN THE BED!!!?!?!? And no confirmation or solid help for about 2 days. I will never use vrbo again, and you should never rent from this host EVER.
Anna M.
Stayed 4 nights in Apr 2024
