4/10 Poor
Bruce G.
15 April 2024
Liked: Check-in, location, listing accuracy
Disliked: Communication
Don't. Just Don't.
The room amenities and location are great as I was looking to ski Heavenly. Stayed there for a little under 2 weeks
This place has thin walls. I could clearly hear everyone walking up and down the hallway and I was practically living with the people above me. I could hear every footstep someone took from the unit above me and some of their chatter.
I called the front desk to ask for another room, they asked me to call Vacasa customer service. I called cs, and after lengthy explanations and being put on hold, they said the property manager denied my request. The property manager said this is the first time someone has made such a complaint and that I should get ear plugs!
I hung up with them and looked online for reviews about this place on other websites and I found 2 reviews that mentioned noise coming from thin walls. I called the front desk once again and asked to speak with the property manager. After saying that she left for the day, I asked for her name and mentioned I will call the next day.
A few minutes later I got a phone call from the property manager, Katie (not sure if the spelling is correct). Katie was not helpful at all. In fact, she spoke in a rude, confronting manner. No greetings whatsoever and dived right into her resolution. She mentioned if I wanted to change the room, I should call cs and request another room, and pay the price difference. Absolutely intimidating and hostile demeanor.
Good job Katie, never going there again.
Bruce G.
Stayed 12 nights in Mar 2024
