Bimini Bay Private Island Luxury 5 bedrooms, 70 ft dock space across from Hilton

New grass was being installed in our waterfront that was arriving from Nassau. We started with putting an irrigation system for a new grass. This process took a few days. Some irrigation parts, supplies and tools were stored under the patio for the time being. The grass was arriving in three stages and there were delays due to the weather. Whole process that was taking longer than it should have is now finished. It is challenging to construct something in Bimini quickly and efficiently. All the supplies have to arrive from Florida or Nassau. Local workers are another story. During the guests stay one of two water heaters that we have got broken. Replacement came from Florida but it took a few days. Actually, we replaced both water heaters. Unfortunately, the water was warm for the time being, not hot.

On July 06 there was a power outage in Bimini due to the stormy weather. Also, there was a checkout at 11::00am. With no power in the house, cleaning crew couldn't do any laundry or much of the cleaning until 3:00pm. That's the main reason why house was not ready on time for check-in. Laundry couldn't be completed in the house on time and it was taken to Hilton to be finished. Towels and face clothes were delivered clean to new guests the next day. At the time of delivery, our local property manager was yelled at when explaining the reason for this delay. The sink disposal was working and stopped couple of days later. We had to bring a replacement from Florida. The kitchen vent-a-hood electric motor is not working and is on the back order. It Is not easy to replace a 10 years old device especially in Bimini. Master bath shower door was removed. The way this shower was build it is not nessesery to to have a door there and some people didn't like that door. We have electric 2 spot heaters for hot water in the house. It takes a little longer for hot water to arrive. Again, with cleaning process being delayed because of the power outage and newly arriving guests looking in, cleaning crew could have missed a spot or two. Saying that the house was "filthy" is an overstatement. So is saying that "homeowner has all control" after you pay up front. There are rules that guests agree to listed on VRBO before payment is made. And there is a cancelation policy listed on the website.

Gen, There was misunderstanding with getting Hilton passes on your arrival. When we learn about it our property manager did get passes for your family, but you already purchased passes from hotel , We refunded you money, You must admit you were very impatiens, couldn’t wait until next morning to get passes We have pest control monthly or whenever is need it, unfortunately if the doors are open, bugs come in. When you complained about insects, exterminator came right away and took care of that. Spices are not old, because I put them on my last visit, about month ago, unless other guests left something you didn’t like, I have no explanation for that. I’m sorry about broken handle in closet, I found out it’s one handle -will take care of that We have 6 TVs in the house, 3 of them has satellite tv , sometimes when weather is bad signal is lost for a while but not entire week. 2 super boxes that works on internet and 2 smart TVs . I’m sorry you didn’t connect additional box, if asked we would send someone to connect it for you. We try to charge fairly for our 5 bedroom house, we can host 14 people so yes for 8 people you could find something smaller and cheaper but not on private island across from Hilton. We did what we could to accommodate your requests on your arrival, but it’s hard to get people to work on Sunday afternoon, but our property manager took care of that Monday Morning, I refunded you 320.$ for passes you got on Sunday, when you could get them for free Monday morning. It’s not my business to be rude, I’m trying my best to help my clients with issues, because I want them to be super happy on vacations, and there is absolutely no room for being rude to guests.