1214 Lambeau Field Luxe

Thank you for your feedback — we’re sorry your group was disappointed. To clarify the facts from our side: the guest initially requested a cancellation; under the cancellation policy in effect at booking a refund was not available, and the guest then chose to proceed with the reservation. The unit does include a functioning pull-out sofa sleeper in the living room — the guest was unable to open the couch, not because the sofa was missing or broken. We categorically dispute the cleanliness claims. The property is professionally cleaned and inspected between every stay, and our team confirms the unit was prepared for this reservation. We take cleanliness and guest comfort very seriously. We also strive to respond promptly and professionally to all guest concerns. We regret the guest felt our communication was dismissive — our intent was to explain the policy and clarify the facts while offering assistance. We appreciate the opportunity to address these points and remain committed to accurate listing information and high cleaning standards. Guests with any remaining questions are always welcome to contact us or Vrbo support directly.