We loved the Condo. Very comfortable and well furnished. We had mentioned when we booked it that we were beginning our retirement and there were cupcakes waiting for us with a congratulatory note. We also needed to have something shipped to us in Key West and Last Key Reality was very good about receiving it and delivering it to our condo. So the accommodations were very nice.
Our only issues were with Last Key Reality's services. Their web site makes a big point about personally greeting you and making you feel like you're special, 'like a celebrity' in their words. Well, that is not how things went. We were not greeted upon arrival and were actually given the wrong information via a text message for check-in. As a result, we had unloaded our luggage and gone to the wrong condo and could not get in. When we contacted Monique, our Guest Service Coordinator, she said she realized she had sent us the wrong information and meant to send us a correction. So we had to go back down to the lobby to get the correct keys and code. Not exactly Celebrity service. In fact many times she apologized with the excuse that she had a lot of people coming in that day. Again, not making us feel real special.
We also called their Concierge to book a cruise for us the on Friday morning. We gave them all the information needed for the booking include our credit card and assumed it would be handled. We became concerned when we hadn't received any information confirming our booking. When we checked back with the concierge service, we were told the cruise was full and they couldn't get a booking for us. We received no call from anyone that they were not able to complete the booking or to offer an alternative. Again, not Celebrity service.
While we enjoyed the condo, and would consider rebooking it again, I guess we would be arriving with a much lowered set of expectations about the service we could receive.