My family reserved here to attend a wedding. The condo looked perfect with a nice view and easy access to beach and wedding location. Although clean, It didn’t take long for us to realize that we rented a lemon. The refrigerator was broken, making horrendous noise. We notified the owner immediately. We then discovered the dishwasher didn’t work either. The shower drain was blocked and we found no soaps, dish rags, trash bags and not enough towels for 4 people.
Promises to fix the refrigerator were made at 11:00pm that evening for 9am the next morning. We had purchased food which we couldn’t keep cold and lost. I waited all day at the unit for help until 11:30 and angrily texted Camilo (property manager). He said repairs would be made by 2pm. I waited until 4:30, when he called and said he would move us at 7:30pm....we had an infant with us. Too late! I convinced him to come at 6. He agreed and we moved. A full day and food gone! I texted him the next day and asked for a credit back. He exploded and accused us fraudulently registering only 1 renter. (He was proven wrong via snap shot of registration). I will continue to pursue restitution for some of the money. To his credit, he did move us to a very acceptable unit so the weekend wasn’t a total loss. There were several contentious and unprofessional exchanges with Camilo that I won’t share here. Stay away from this place. If you have a problem, Camilo will ruin your stay. By the way, I fully expect Camilo to counter this review with own version which I guarantee will differ from mine.