2/10 Terrible
Taylor C.
13 October 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
We were looking forward to staying at this rental and taking advantage of the great local activities. When we went to check in there were three cars in the driveway and the garage door was opened. We were immediately on alert and a little creeped out. I knocked on the front door and hit the Ring doorbell, no answer. While on the phone with property management, we noticed that someone was in the house. Management called back later and said that the owner was in the house, they use the downstairs as an office. However, the listing said we were renting the whole house. At this point, we felt unsafe and were not interested in staying at this house. Management said they would find us another rental. We didn't hear anything for a couple hours. By this time, it was so late in the day we had to make other arrangements so our young kids could get some sleep. We called and messaged vrbo but they didn't offer any help. After long periods on hold, we were told to contact property management. We did eventually get refunded for the rental, but this was a very disappointing experience. I think we will try to avoid vrbo and vacasa moving forward.
Taylor C.
Stayed 3 nights in Oct 2025
