Blue Ridge Bliss-Historic Roanoke 2BR Apt Near Carilion & Downtown-Pet Friendly

We regret your stay did not meet expectations. From check-in, we encountered several challenges, culminating in scent concerns. We took steps to address a previous guest odor with air fresheners. The property was inspected before your arrival, & all fixtures, including windows, were operational with no scent or other issues noted. Given the layout, the scent may not have dissipated fully across the 1000 sq ft unit. While sympathizing with any discomfort, we received no further communication after your friend brought in an air purifier. We assumed, as you stated in your initial message, that you would depart if no improvement. Had you alerted us to a continuing problem we would’ve explored other mitigation efforts such as moving you to another unit. In consultation with VRBO, we issued a partial refund as a goodwill gesture. Considering you stayed for all remaining days, this seemed reasonable. And despite challenges, we left you a 5-star review in good faith, hoping to maintain a positive relationship. However, we are disappointed that your review seems to lack consideration for all positive aspects of your stay. As hosts with a long history of 5-star reviews, it’s surprising that our first low rating stems from an issue with air fresheners. We understand it’s impossible to please everyone but disheartened that your review will impact our livelihood. Nonetheless, we remain committed to providing the best possible experience for all guests. Best wishes in your travels.