Cozy Hideaway in Paradise/Breakfast,Rooftop &Pools

Stay steps away from La Veleta’s vibrant main street, full of cafés, bars, and restaurants. Just 10 minutes to the beach or downtown by car, with beautiful cenotes nearby. Enjoy a cozy space with:

-Concierge 9 am–9 pm
-Breakfast included
-Yoga once a week
-Housekeeping every 7 days (long stays)
-Outdoor tub to relax under the sun or stars

Welcome to your perfect hideaway in Tulum: a cozy yet spacious apartment designed for those who value comfort, connection, and a touch of tropical charm. Whether you're traveling solo, as a couple, or with your little family, you'll find your home away from home right here in the heart of La Veleta.

Start your mornings with a peaceful coffee on the balcony. Spend the afternoon lounging by one of the three pools or take a refreshing dip in one of the seven outdoor tubs. And as the sun begins to set, unwind in the chill-out hammocks or enjoy a grilled dinner under the starry sky.

Need a massage, a private chef, or tips on where to find the best tacos in Tulum? Our virtual concierge is available every day from 9:00 a.m. to 9:00 p.m., ready to help with local recommendations, yoga classes (yes, we lend you the mat!), airport transportation, and everything you need to experience Tulum like a local.

We’ve got a delicious announcement!
All our bookings include breakfast at our Snack Bar, located right inside the complex.

What’s included?
A varied American/Mexican menu where you can choose between a full breakfast (Smart Start) or a traditional Mexican-style breakfast (Mexican Ritual).

Hours: 8:00 a.m. to 12:00 p.m.
Location: Smart Depas Snack Bar, ground floor.

It’s the perfect way to start your day full of energy and make the most of your Tulum experience.

Note: On Sundays, we recharge to keep pampering you the rest of the week — see you from Monday to Saturday!

Inside the apartment, you’ll find:
-A dreamy king-size bed in the master bedroom
-A full-size sofa bed in the living room
-A fully equipped kitchen with all the essentials
-Smart TV, fresh towels, and extras like a hair dryer and iron (upon request)

Planning a longer stay? We’ve got you covered. Our housekeeping service adapts to the length of your stay to keep everything spotless. You’ll also have access to reception service from Monday to Saturday, night security, and a dedicated maintenance team always ready to help.

Let your Tulum story begin here — with style, warmth, and everything under control.

Welcome to our La Veleta apartment, where convenience meets luxury. Our 24-hour front desk ensures a seamless experience for all guests.

On the rooftop, indulge in our unique bridge pool and hydro plunge pools, complemented by BBQ areas and hammock zone for an exceptional outdoor experience.Additionally, the ground floor offers two expansive long pools. Well equipped gym inside the condominium. Two long pools on the ground floor.

All these amenities are available from 8:00 am to 22:00 pm, enhancing your stay with us.

Our location is just a 5-minute walk from Calle 7, La Veleta's most popular street, bustling with a diverse array of restaurants offering cuisines like Mexican, Italian, Asian, Argentinean, and more. Start your day at some of the best coffee shops in the area, and enjoy a few bars available during the night. Conveniently, there's a pharmacy right outside the building and a mini-market around the corner. Additionally, we're close to several renowned holistic hotels, such as Holistika and Muare, excellent for yoga enthusiasts.

We provide parking on our premises exclusively for our guests. However, spaces are limited and are available on a first come, first served basis.

Getting around is convenient with a scooter, ATV, bicycle, or car we can help you with service provider recommendations .

Our online concierge is available daily from 9:00 a.m. to 9:00 p.m., with an average response time of just 30 minutes. For a smoother experience, we recommend using the APP to communicate with us directly.

Need something outside those hours? Don’t worry — our front desk is available to assist you in person, and our entire staff is always happy to help with anything you may need during your stay. Your comfort is our priority.

If anything comes up during your stay, our skilled maintenance team is committed to resolving it as promptly as possible within working hours. Please report any issues immediately via the APP, preferably with a quick photo, so we can address it efficiently.

Note: Tulum is a magical yet growing destination. This means occasional power outages or internet interruptions may happen from time to time and are beyond our control. Also, being surrounded by lush jungle, spotting an occasional bug is possible.

Still, rest assured — any issues with electricity, water, or Wi-Fi are reported immediately to the proper authorities, and we do everything in our hands to support a fast resolution.

Ready to experience the magic of Tulum with comfort, service, and style? Don’t wait — book your stay now and let us take care of the rest. Your unforgettable escape starts here.
Please note that Tulum is still developing, which means you might experience occasional power outages beyond our control. Due to its lush jungle surroundings, encountering the odd bug is also a possibility. However, we assure you that any issues with provided services like internet, water, or power will be swiftly addressed to the relevant authorities for resolution.


ADDITIONAL RULES

We include one housekeeping visit for stays of 7 nights or more.

Upon check-in, you will be provided with towels, linens, shampoo, soap, and toilet paper for your convenience. Our housekeeping team will replenish the shampoo, conditioner, soap, and toilet paper at no additional cost while their scheduled cleaning takes place. If you wish to change linens and towels has an extra cost and must be requested through the APP via message.

Housekeeping hours may vary and are scheduled one day in advance, offering limited flexibility. Please request the housekeeping service through the APP via message at least 1 day prior.

Please inform us via the APP if you intend to host guests, providing their full names for our records. Note that only 4 people are permitted to stay overnight in the apartment.

Minimum age to make a reservation is 18

No parties. Significant noise or playing loud music after 22:00 pm.

Smoking of any substance inside the unit is strictly prohibited. If evidence of smoking is found, a $250 fee will be charged.

Check-in is at or after 4:00 pm, and check-out is no later than 11:00 am. Early check-in or late check-out is subject to availability and prior approval. Unapproved late check-outs will incur a fee of $100 per hour for each hour past 11:00 am.

For reservations of 7 days or more, we cover a certain amount of electricity and water usage. If you exceed this allowance, the difference will be charged. Before your check-in, we will send you the initial meter readings for both electricity and water, and we will do the same at your checkout.

Please do not remove your makeup or sunscreen with the towels. If there is evidence of stained towels or sheets after your checkout, we will wash them. However, if the stains do not come off, we will have to charge you for a new set.

There are trash containers beside the pharmacy. Please deposit your trash there.

Regulations for Common Areas

COMMON AREAS: The development includes common areas and the units corresponding to the trustees' rights of each owner. Common areas are those intended for the use of the community to meet collective needs and for recreational or entertainment purposes, also of a collective nature. To promote a clean, orderly, and safe environment in the common areas of the condominium, governed by applicable laws, but not limited to them, the following rules for use and maintenance are established:

A. Smoking is not allowed in common areas without your own ashtray. Cigarette butts must be disposed of in trash cans exclusively.
B. Residents and guests must clean any common area they dirty. This includes, but is not limited to, spills, food waste, and any other type of disorder.
C. Use of Common Bathrooms: In case of causing a blockage in any bathroom of the common areas, it must be reported immediately to the administration for prompt resolution.
D. Garbage must be deposited in designated containers besides the pharmacy. It is allowed to leave closed and hole-free garbage bags outside the main doors of the rented apartment only between 10:00 p.m. and 10:00 a.m. If you dirty the common area, you must take care of the cleaning. In the case of boxes, flatten them.
E. Glass is not allowed in common areas. Pools, swimming pools, sunbathing areas, snack bars, gardens, common roof gardens, machine rooms, laundry rooms, service rooms, maintenance storage rooms, as well as all spaces intended for general facilities and common services.
F. Residents and their visitors must use the common areas during the hours defined by the administration. It is prohibited to carry out activities that disturb the peace of other owners, guests, visitors, or residents.
G. Any person who engages in acts contrary to morality and good manners in common areas will be immediately expelled.