We arrived to a strong musty odor and found the refrigerator and freezer left wide open, the freezer melting and pooling water across the kitchen floor. If we hadn’t caught it, it likely would have ruined the floor and burned out the fridge motor. There were no clean towels — every towel in the house was crammed into the washer, wet, with sheets, so we had to wash/dry our own. Beds had sheets, but we couldn’t tell if they were clean.The house was clearly not cleaned: dirty dishes in cupboards, garbage left in rooms, sticky floors at the entrance, and cobwebs throughout. The central A/C didn’t work at all — the living area stayed over 80F all weekend. The only backup, a window unit in the attic, still had protective film over the intake, overheating — removing it probably saved the unit from burning out.We also had an ant infestation that ruined 200 of food for our planned BBQ. Worst of all, the owners sent a handyman inside without our permission while we were gone, with all our valuables inside.We had family arriving from across the country and no transportation, so leaving wasn’t an option. This was by far the worst VRBO stay we’ve ever had — unclean, unsafe, and unacceptable.