This was our second stay in this waterfront condo. Last years experience was awesome so we booked for this year. Upon arrival we were disappointed with the condition of the condo. We arrived to no dishwasher, microwave, freezer, major water leak in half bath, no lights in master ensuite, no hot water, kitchen cupboard hanging from hinge and no instruction book or manager on site to contact. Two days after arrival the manager arrived and immediately got most items taken care of. After two weeks we thought the condo was in perfect order on.y to have sewage backup. We tried contacting the owners numerous times regarding the above issues as well as our final payment which was not paid prior to our arrival because a discount was being offered for no elevator service. We were told not to worry. We then experienced having no tv or internet for 24 hours. The tv showed a big red $ sign. We took this that payment was required. We text the owner and she responded this time quickly stating the manger will come the next day. The manager did arrive the next day and went to the cable company and later that day we had both services reinstated. After contacting VRBO with our concerns a case was open and we received a threatening email from the owner stating she could have the authorities remove us. We received this message 3 days before our 6 week stay was over. VRBO has protection for owners and in this case it was nice to have protection for the renter. We had so much support from other renters/owners that we feel the owner of this condo should have been more receptive, supportive and professional. We would recommend this condo because it is a beautiful waterfront location close to amenities in a quiet part of Mazatlan. We left the condo in perfect working condition for the owners arrival a few days later. When everything is working well we would give this condo. 5 out of 5 stars.