Blue Mountain Ski-Out Chalet, 6 Bedrooms, Sleeps 16, Fire Pit

Thank you for your wonderful feedback! We’re so glad to hear you had a fantastic stay and enjoyed the property. It was a pleasure hosting you, and we’re always here to help. Hope to see you again soon!

Thank you so much for the kind words! We're thrilled to hear you had an amazing weekend and that everything went smoothly for your group. It was a pleasure hosting you, and we’d love to welcome you back anytime. Thanks again for the recommendation!

Thanks for the review and I am glad you had a good time. I do apologize that you were surprised on the lack of hand and dish towels but that was also mentioned in the add, the booking info you received and the check in info.. As for the A/C, if you would have given me a text or a call on this , I would have been able to help you with getting the A/C on, as the unit has an eco bee thermostat and I could have switched it over for you if you had trouble. I look forward to hosting you again.

Hi Claudia, thanks so much for your honest feedback, we really appreciate you taking the time to share your experience. We’re truly sorry to hear about the missing kitchen items and the cleanliness issue. We do have extra kitchen supplies available, and had we known during your stay, we would’ve been more than happy to send someone over with whatever you needed. We've also reached out to our cleaning team to address the sock situation and make sure this doesn’t happen again in the future. Regarding the fire pit chairs, our apologies for the inconvenience. We actually do have a set of chairs intended to stay around the fire pit, but sometimes guests move them up to the deck and we don’t always know if they’ve been returned. As for the AC, thank you for mentioning it. We weren’t made aware of any issues during your stay, but we had our technician check it right after and everything seemed to be working as expected. It’s just been extremely hot lately, and unfortunately, the unit can struggle to keep up when temperatures spike...Again, we’re really sorry for the inconvenience, and we’ll use your feedback to keep improving. We hope you still had a great time overall, and we'd love the chance to host you again under better circumstances.

I do and did apologize to this tenant about what she arrived to but it was delt with as quickly as possible. They did arrive and find a huge stain on the King mattress that looked like blood but turned out to be wine. But to find this stain they had to remove a mattress pad and a bed bug cover which had been put over top of the stain. Once I was made aware of the stain the next morning I had a brand new king mattress dropped off and installed for the rest of her stay. But once the stain was found this turned into a nightmare tenant. The main tenant didn’t even call me to complain or resolve the issue, she had her mother who was not even staying at the cottage call be to resolve the issue. In the mean time She proceeded to remove all the mattress pads and bed bug covers and request new ones at 7pm at night for all 12 beds,. Which we did do. Then when 2 of my staff showed up to switch over the covers, they arrived to a very angry drunk tenant that proceeded to yell and swear at my staff. So bad that one of the other guests had to intervene and come the main renter down. This happened again when my staff dropped off the new king mattress in the early afternoon the next day but this time she was not drunk. The window was cracked as well and we were aware of it but it was damaged after the last tenant and we did have to order the new glass to have it replace. it is going to be replace this week. As for the rest of the complaints, none of these issues were brought up to me unit after the rental and I would have been able to solve them for the tenant if I had a chance to. Unfortunately, you can not always please everyone but we will do our best. Again I do apologize for this experience.

This is a negative review because I had to take this guys damage deposit for the mess that he left at my property. As for the complaint about the size of the property. This property is a 100ft x 200ft lot so it is a big property and has access to the Brucetrail out the back..