Toes in the Water: Soundview, Dog Friendly

Thank you, Leigh, for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We'll continue to work closely with both our local staff and the homeowner to make improvements to this home, and we look forward to welcoming you back for another wonderful getaway in the future.

Thank you for your feedback, Jenni. We're happy to hear you enjoyed the location and we are so glad to hear that you had a phenomenal getaway. We look forward to hosting your next stay!

Dabney, thank you for sharing your experience, we're pleased you had a great visit! It's good to know you'd stay here again-- we'd love to have you. That said, we apologize for the cleanliness details that were missed. Please know that this is not the high standard we hold ourselves to as we value cleanliness and our guests' comfort. We shared your feedback with the local manager who assured us that housekeeping has been addressed and your suggestion shared with the homeowner. Additionally, they noted that the nugget ice maker will be replaced and we appreciate you bringing this to our attention. We enjoyed having you as our guest and we hope to host you again soon.

Nancy, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. Please know that you could have reported your concerns during your stay and our local team would have been happy to remedy them. A courtesy call was placed to check in but our agent did not connect and did not receive a call back. We apologize for the cleanliness issues you encountered and our local manager noted that a deep clean has been conducted at the home. Additionally, they have the maintenance team working on the maintenance issues. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations and that you encountered so many issues with the cleanliness and condition of the home. This is certainly not the experience we want for our guests, and We completely understand how frustrating and disappointing this must have been for you and your family. We appreciate you bringing these concerns to our attention, as your feedback is invaluable in helping us improve. We will be escalating this to our local team right away to address the maintenance and cleanliness issues you described. We want to ensure that future guests do not face similar problems. Thank you again for your honesty and patience. We hope to have the opportunity to provide you with a much better experience in the future.

Thank you so much for taking the time to share your detailed feedback with us, Maria. We’re truly happy to hear that the number of bedrooms, the close proximity to the beach, the pool, and the spaciousness of the home suited your group well. It’s wonderful to know these aspects helped make your stay enjoyable. At the same time, we want to sincerely apologize for the inconveniences you encountered during your visit. We appreciate you bringing the outdated and inaccurate photos to our attention. We understand how important it is for our guests to have an accurate representation of the home before arrival, and we are actively working to update the photos to better reflect the current condition of the property. Regarding the grill, we want to clarify that the amenity section does indicate that a grill is not available at this home. We’re sorry if this caused any confusion or disappointment during your stay. As for the coffee maker, we recognize the discrepancy you mentioned, and we’re happy to share that a coffee maker has since been added to the home to enhance the guest experience. We also want to apologize for the leaking tub you experienced. We’re glad our local team was able to address and fix this issue promptly, but we understand how frustrating it can be to deal with maintenance concerns while on vacation. Lastly, we appreciate your feedback about the security cameras by the pool. We want to assure you that these cameras are non-intrusive and are positioned only to monitor entry points for the safety and security of our guests and the property. We understand the importance of privacy and will continue to ensure that our guests feel comfortable and informed. Your thoughtful message helps us improve and provide better experiences for all our guests, and we truly value your input. We hope you’ll consider staying with us again in the future so we can have the opportunity to provide you with an even more seamless and enjoyable stay.

Thank you, Jennifer, for your feedback. We are happy you enjoyed this home. We look forward to welcoming you back for another wonderful getaway in the future.