6/10 Okay
Racquel E.
28 July 2023
Liked: Cleanliness, check-in, location
Disliked: Communication
Great apartment but average management
The apartment is nice and the building has great facilities, ie pool, gym, sauna, steam room. Location is great with easy access to trams/busses and short ride into the city. Beds were very comfortable.
What lets this apartment down is the management. First issue was our keytags didn’t work to access the apartment. After multiple conversations via email/text (they won’t communicate by phone call) turns out batteries needed replacing which meant half a day without access and had to rely on concierge. Place was advertised as supplying linen, but that meant 1 towel and 1 hand towel per person for nine days and this was to be used for the pool and showering. We were told we could wash and dry between using pool and shower and air on the drying rack (when there wasn’t even one at the apartment). They did purchase and drop off part way through the stay. Washing and drying towels was a 4-5 hr process.Microwave and oven still had food splattered through them. Cleaners were sent back, but only cleaned oven not microwave. Iron blew a fuse when we used it, which turned off power to kitchen including fridge. Noone could tell us where fuse box was in the apartment. Tried phoning property manager numerous times and she wouldn’t pick up, called emergency number and they didn’t know and never called back. Eventually concierge helped. Ad said coffee machine, but no there wasn’t one, not even a plunger. Apparently this was an error in listing. A lot of wasted time spent dealing with issues
Racquel E.
Stayed 9 nights in Jul 2023
