The house was not clean upon arrival. Unfortunately, the cleaning service did not have it clean and ready for new visitors. There were limited supplies, such as only two rolls of toilet paper for 4 bathrooms. The backyard was trashed, and the trash bins at the side of the house were overflowing. There weren’t any beach tags or towels in the front cabinet; the towels were all left in the dryer, along with dirty dishes in the dishwasher. My family was not pleased with the condition of the house; we took many pictures. The Host was contacted, and we had a text message dialogue about the condition of the place; she offered to refund the cleaning fee and the toilet paper and supplies she told us to purchase, and beach tags. She was able to hire an emergency cleaning service, which came at 7:30 pm that Friday evening, while my entire family had to huddle outside on the porch for an hour while they cleaned the first floor. Since we found three beds in questionable condition, we ended up washing, drying, and remaking those beds ourselves. The place is charming; with some TLC, it can make it welcoming. Although the initial encounter was disappointing, after the cleaning service did a job well done, it was a nice place to stay indoors. The Host initially began sending me refunds in increments; I am still waiting to receive the cleaning fee. Overall, arriving was not a pleasant experience. I do hope that the Host will honor the refund and obtain a new cleaning service.