Verified review
6/10 Okay
Cailin
12 Oct 2026
Liked: Cleanliness, listing accuracy
Disliked: Check-in
The condo was very nice and clean when we arrived. Unfortunately the communication with the property management was lacking. We had to ask for every step of the check in process, and were not given vital information or clear instructions for the property. We arrived late after 12hr drive there and were not able to get into the unit after having to ask multiple times for the door code earlier that day, then we found a number to call them directly and had to resort to using the lock box key after multiple codes that they tried to give us did not work. Thankfully they were quick to answer the phone with how late it was. The other issue was that we were not told that there was a parking permit stashed in a closet that I had to search the place to find and fill out after receiving a tow notice on our vehicle and calling multiple times about it. I was told we were given the information and needed to go to an undisclosed office to check in to get the permits. We went to multiple offices across the resort only to be told it wasn’t the right place try a different office. Then in the next phone call I made looking for more information they informed us the permits were actually in the condo already and we needed to fill one out for our car ourselves. It was very frustrating to have to ask for everything as if we were supposed to know the details with no initiated conversation from them, including the simplest information like the WiFi passcode.
Stayed 3 nights in Oct 2026