We had our yearly marriage retreat and booked this cabin for 20 people. It definitely had the space that we needed and the accommodations were what we needed. The only issue we had was with bugs, I had big black ants in our room and a couple of other people had found spiders. I know we are in a wooded area, however for the safety of the guests they may need to spray for these insects. Other than this we enjoyed our stay. I am also disappointed that we didn’t receive our free tickets for outside attractions during our stay. I did call later after our stay to see if it ever was sent and was told I would have received it. I asked if it could be sent again to see what it looked like because I never saw anything. When she sent it, I checked all of my email mailboxes and I never got it until the day I asked. I wanted to know if we could get future tickets since we didn’t receive them during our stay and I was told no, there was nothing they could do. This is disappointing, Our church paid over $4000 for this chalet and one ticket or two, still would of been something. I appreciate the maintenance coming out to explain why hot air was coming from the vents other than cool air. I was able to get that issue fixed.