6/10 Okay
Laura C.
24 May 2023
Liked: Cleanliness, location
Disliked: Communication
Pretty, but some challenges
Beautiful roof deck and lovely neighbors. Easy to get from the airport. A bit of a learning curve with the key-- it took 20+ minutes to get in the first few days. The shower is a bathtub with an attached nozzle you hold. Good washing machine and dishwasher.
We paid much more than other properties because we needed wifi. First the host denied the wifi modem was missing, so we spent hours trying to find it. When I asked if someone could come help us locate it, she said no and that we should "go down to the street to find wifi." The next day she relayed her family member took it, and we should purchase one, (I tried, the stores were sold out). After two days she provided one that didn’t work. She insisted it did and became hostile when we asked for a solution, accusing us of causing her electricity to turn off while we were sleeping (so I guess be aware that the electricity may go out). On the evening of day 6 (of 8), she sent someone over who confirmed the modem was broken and replaced it.
We requested compensation for the lack of wifi for over 75% of the stay, since we had to spend much of our time outside of the apartment to access wifi, and also because we spent *so many hours* searching for a modem that didn’t exist, walking across Venice to purchase her a modem, trying to get a broken modem to work with the only guidance of “just turn it on”, and attempting to convince the host we weren’t lying. She denied our request. All told, an exhausting week, but a pretty roof.
Laura C.
Stayed 8 nights in May 2023
