From the start host communication was terrible, waiting days for response at times. Upon arrival instructions for access keys while clear, notation read "you may have to jiggle the lock" We both have arthritis in hands - awful experience! Once inside, the view was stunning, but bed pillows were awful! Had to purchase 1 just to sleep after 1st night. Then came the terrible TV experience. While that's not our #1 priority, there are times we want to relax & watch television. It never worked right, turning completely off at weird random times. We reported this again to the host who never responded, but instead sent a friend to fix. This friend didn't even know the host! Furthermore, instructions to access game room & hot tub were to use same key as front door. Again key didn't work - you had to turn it left instead of right. Which would have been helpful when reported again to the host who responded, "well. It works for everyone else." Once we finally gained access to game room, pool table didn't have 8 ball! Additionally, there was bird droppings on the balcony upon arrival, ice maker wasn't working, fridge water filter needed replacing, microwave light bulb didn't work - icing on the cake - property owner's rental license was expired.