3 Bedroom villa with a private *heated pool (extra fee) tranquil setting, A/C

Thank you we are pleased you enjoyed your stay.

Thank you for your review, we are really pleased you enjoyed your stay, we hope to see you again in the future.

We’re genuinely sorry to read your review, and we’d like the opportunity to respond, as we feel some of your comments were a little unfair. Photos are also taken on a very dull day making everything so much worse. First and foremost, please accept our sincere apologies for the condition of the roof terrace on your arrival. It’s true that our cleaning team missed this area, and the outdoor space was not up to the standard we expect. Since your feedback, we’ve addressed this issue thoroughly: all rubbish has been removed, the area has been cleaned properly, and the plant pots have been replanted with fresh succulents to enhance the overall look and feel. For future guests the sunbeds have been replaced and the photos of the old stacked ones were in an area at the back of the villa not used by guests. That said, we could have resolved this during your stay had you allowed us the opportunity. Unfortunately, you were adamant about not remaining in the villa from the moment you arrived, and we respected that decision. It's also worth noting that the interior of the villa was clean and tidy, aside from a few misplaced clothes hangers. The issues you raised were limited to the exterior, and we would have been happy to correct them promptly. This villa has been in high demand over the summer, and as with any well-used property, occasional wear and tear can occur. We do our best to address these things immediately when brought to our attention. Importantly, you were offered a full refund. However, as your booking was made through a third-party platform, the process needed to go through them — something we explained clearly. We also offered alternative accommodation options, and there were many available in Lagos at the time through various platforms. so unsure why you were left homeless. We always strive to provide a great experience for our guests and are very sorry that your stay did not meet expectations. Your feedback has helped us improve, and we hope future guests will benefit from the steps we’ve taken.

Thank you we are pleased you enjoyed your stay.

Thank you we are pleased you enjoyed your stay.

Es tut uns leid, dass das Haus nicht Ihren Erwartungen entsprochen hat. Das Haus ist wie auf den Fotos zu sehen und wir haben uns während Ihres Aufenthalts um Ihre Bedenken gekümmert.

I'm sorry you felt the villa was not in good repair for your stay. For the benefit of future guests please see our below explanation; Unfortunately your stay was taken during a wet and damp period, this may have made things look worse than they were, the water is functioning fine in the house there are mixer taps to control the hot or cold temperature of the water. Your stay was only for one week and a linen change is only provided in a stay over a week, the house is self catering and there is a washing machine if needed. The house has been fully painted inside and out over the spring and is ready for 2023 occupation. Again we are sorry you didn't enjoy your stay, this is an older villa but its is clean and tidy and well kept.