4/10 Poor
Verified traveller
18 December 2023
Liked: Location
Disliked: Cleanliness, check-in, listing accuracy
Not our favorite
We arrived at the house and noticed several heavy bags on the roof. The morning after we arrived, we were awoken before 7am by loud feet walking above us. When we went outside, large tarps had been placed on the roof. We weren’t notified of any issues with the roof prior to arrival. Inside, there were holes drilled into the ceiling. This was obviously due to water issues from a faulty roof. With the house being left at 80 degrees while not occupied, I can only imagine the mold growing up there. We ended up leaving our stay two nights early because we started having breathing issues.
The house first appeared clean, but after some time we noticed our daughter’s bare feet had turned black. My husband was able to find a mop and some cleaning solution to go over the floors. The water was dark gray when he was done. There were long, dark hairs all over the master bathroom floors. The bath mats were not clean. I’m not sure the house has ever been vacuumed. There were dust clods and random items under the beds, bureaus, and tables. The dining table had crumbs all over it. What does the cleaning fee goes towards? It’s not going to a professional cleaning service, or if it is, they’re being swindled.
There were no instructions for anything. All of the VRBO properties we’ve stayed in have had information booklets. The “heated” pool was never warm enough to be enjoyable and once the cold spell hit, it was frigid the remainder of our stay. The internet did not work upon arrival. After contacting the host, I had to find a router in a bedroom drawer and plug it in. The grill lighter did not work. There were uncovered outlets in the living room and dining area. The garage door opener had to be held down for it to close. You can’t use the boat dock because there’s a boat literally stuck on the lift that hasn’t been registered since 2016.
The trash and recycling barrels were all filled to the brim with construction garbage. There was no room for our trash on the first day we could put it out for pickup. No one had put the trash out or picked it up before we arrived.
It took over 2 weeks to get our security deposit back. That’s really unacceptable. The property should be evaluated right after the stay and deposit released. Setting it to the maximum possible length for VRBO to release it is ridiculous when there’s no damage.
The only positive aspects of this house were the layout and view of the canal. We would not stay here again.
Verified traveller
Stayed 9 nights in Dec 2022
