4/10 Poor
Gilbert B.
1 January 2023
Liked: Location
Disliked: Check-in, communication, listing accuracy
Poorly Managed Property
The only nice part of this cabin was the location. It's a long winding road to get to it, but I would expect that from a cabin in the mountains. As far as the cabin and what is offered, it was terrible. We had several issues that Timber Top Luxury Rentals never responded to like the Jacuzzi not working, the upper level tub not working, no internet. From the very first day they never called to give us the code, we had to call several times, wait for up to 10 min on hold just to get the run-around from them, then finally after several more calls (and waiting on hold) we got the code after waiting roughly an hour. Back to the issues, I requested a call back and emailed but they never called back, in fact, they never responded. As far as the jacuzzi, it was gross anyway and seemed to have not been working or cleaned for a while, I guess we're just out of the extra money we paid to have a cabin with a jacuzzi. Also, there IS no internet, even though the listing indicates "limited Wi-Fi". I was ok with not having internet, but they shouldn't advertise that it has "limited" Wi-Fi knowing it's not there at all. In summary, STAY AWAY FROM TIMBER TOP LUXURY RENTALS, AND THIS RENTAL. This management company is only worried about collecting your money. With so many other choices in the area, you can find yourself a much better option than this rental company and cabin!
Gilbert B.
Stayed 3 nights in Dec 2022
