First off, I NEVER complain and I usually don't rate places - probably because I've been renting in the cape for literally 40 years; however, I feel obligated to do Firstly, we couldn't check in until 4pm which is pretty much the end of the day. The cottage is VERY small, the automatic key pad is very tough to use, the carpet is brownish, the fridge has rust all over it, the outside shower is difficult to lock/unlock and doesn't drain properly and there is standing water outside of it were one steps in and out, and it's very easy to see through the wood panels, the counters and table were sticky (and poor cleaning products)and despite trying, they remained sticky and gross, the deck table was filthy with 2 OLD PLASTIC chairs, the handle to the patio broke off and the guy came to fix it and told me he was done but I showed him that it was still very loose/unstable - couldn't lock it and he said he'd be back but never returned, one of the twin bed's headboard was broken, the double bed creaked and was SOOO uncomfortable, the pillows were also TERRIBLE, there was only one towel set/person - which is fine but, had I known that, I'd have brought more - same with 2 dishtowels, the microwave wasn't working so I had to check the fuse box etc., and after all of this - we had to be out by 9am. I hosted my sons (one traveled from LA) - and it was very DISAPPOINTING. If there wha been any way to cancel & move I would have and I should get a partial refund in addition to my security depos