4/10 Poor
Kristina M., Franklinton
11 February 2023
Liked: Communication, location
Disliked: Cleanliness, listing accuracy
Don't do it!(I have photos) I have rented many times with VRBO, this place is by far the worst!
This property does not look like what is advertised. When we arrived there was a dead ROACH at the door greeting us. We made our way to the main level of the house where the kitchen/living room is located and immediately were disappointed. The floors are old and were dirty, the cabinets have probably never been cleaned (thick layer of gross grease, food and dust caked on them) ROACH droppings all over the window ledge, behind sink, on the sink etc... Dead ROACHES in utensil drawer and LOTS of dead ROACHES in the cabinets with pots and pans. Screens ripped and hanging out on back porch, clogged shower drains (they had to come unclog the 2nd day there and the maintenance man even said they were badly clogged) sofa had crumbs and dirt on it. Just gross! But to top it all off we actually had to leave early, we only stayed 3 days, we were supposed to be there for a week. There was no mention on VRBO about a camper not being aloud in HUGE driveway and when we received the contract there was no mention of this either. (My cousin travelled from Montana in her beautiful camper to come vacation with us). We were contacted on the 3rd day and told to move the camper due to HOA rules (never received a copy of HOA rules) when I explained to the management company they stated that the owners would not budge and that they were within their rights to have the camper towed if we did not move it elsewhere. I asked where we could move it to? They said a shopping center parking lot, but the camper had all of my cousins stuff in it and she was not comfortable leaving it unattended in a parking lot for 5 days. I asked why this information was not disclosed or posted anywhere and they stated, that it was in the questions and answers section of an email they sent, but my response was, that we had no questions, clearly the driveway was large enough to hold the camper and 3 large trucks, so why would I have questions when nowhere had it mentioned no campers, RVs etc.... Owners would not even give us a refund for time not spent....5 days! We had to leave and travel elsewhere. Complete ripoff!! We were so nice in regards to uncleanliness of the property, we had to clean it ourselves, they should have paid us for how we left the place. I would never rent here again and DO NOT recommend this as a place to stay. I will also NEVER rent from a VRBO management company again either. Also, the hot tub was also yucky and cloudy (supposedly was cleaned prior to our checkin)
Kristina M.
Stayed 8 nights in Jan 2023
