Best of Mauna Lani! Clean, Spacious Resort Townhome, Pool/Beach Club!

Thank you for the review, Andrea. It was unfortunate that you did not know how to properly use the Vrbo welcome guide for check-in as it had all of the information that you need. Our guests use it all the time and have no issues, but I understand you could not find the gate and door code prior to arrival. We allow access to that guide three days ahead of arrival. For our future guests, please do take a look at that prior to arrival for a smooth check in process. There is a lot of really good information in there, as well as the things important to know before you arrive. Also, the snorkel gear is there is a courtesy, but it is not guaranteed as things can break when they are used by others. We do ask all of our guests to please throw away anything that is broken, I hope you did the same for any snorkels that are no longer operational.

Mahalo Kari for the kind review. We are so happy you enjoyed your stay and felt that you were provided everything needed at our home. Please do come back and stay at our place again next year!

We are so happy to hear that you enjoyed your stay! It is our goal to provide a lovely, well equipped home so that our guests don't have to worry about anything when they are in their Hawaiian paradise. Mahalo for choosing our home for your vacation.

We do want our guests to know that the carpet was recently replaced, it was already scheduled during the time of this review that is now brand new and beautiful :-)

There is a major point about this review that I need to make: this guest arrived four hours early than the check in time, without notice or approval for an early check in. Our housekeeping crew was simply not finished mopping, vacuuming, etc but they did accommodate the guest's request to come back the next day to finish, instead of completing the job that day. The guest asked them not to finish and to come back the next day. The carpet was replaced only six months prior to this guest's stay so practically new and the sofa is only two years old an in excellent condition. Alan and I work hard to provide a great guest experience, and have years worth of good reviews from those that have stayed at our home. It is important for us to ensure that we are offering something that is clean and reliable for a wonderful vacation and have never received this sort of review before. While we realize there can always be room for improvement, I feel if this guest checked in when the housekeepers had the home ready (at the check in time) none of this would have been a concern. Also, I need to note that the review was left on June 5 but I was just notified of it by Vrbo on September 12. I am working with them to find out why there was such a drastic delay on notifying me about this.