Gorgeous 'Alice in Wonderland' Cottage in the Lanes, Brighton Pier/Seafront

Sadly this review has been written in spite. The customer was initially delighted with the property which is always professionally cleaned by a fantastic local company and all the linens are hired from a professional service and are not owned by me. Any stained sheets would be rejected by the housekeeping company before a guest saw them. This guest did not follow the house rules and a feature lamp was broken. When asked to pay for the cost of replacing the lamp she refused and threatened me with 6 unfavourable reviews. Not a nice person. The cottage is indeed non smoking but smokers carry smells on their bodies and clothes even if they do not break the rules by smoking in the property. In the busy summer season with same day changeovers it is impossible to completely remove the smell if the previous guests were smokers, despite doing our best. The property is a 500 year old fisherman’s cottage so of petite proportions with seating in the lounge for 8 guests, perhaps these guests were especially large? This property is so loved and well maintained by myself and my housekeeping team AND IT SHOWS that we care. The above review can only be written in spite which has saddened me very much. I hope it will not put off other guests.