6/10 Okay
Joanne C.
24 July 2023
Beautiful house but need improvements
I rented the house to celebrate my mom’s birthday. The house is beautiful and sits on a hill with great view of the sunset and water. The view is 5 stars.
We weren’t sent check in info until we requested the night before until 10:42pm. I am really surprised that we have to reach out esp we paid so much money and have to do this amongst our busy schedule.
There were ants found all over the house. When we reaches out to the property manager, Dee, her response was this is overall problem of houses in Montauk and not to leave food out. We actually found ants upon arrival including In the bathrooms on the second floor.
There was only 5garbage bags which wasn’t enough for us to use. There’s no soap, shower gel, shampoo etc.
We also received no instruction how to turn on the hot tub. When we reached out to Dee, she gave very vague instructions. She didn’t mention where the pool equipment are and just assume we would know. Took us a lot of time to figure it out. I had to send over pictures and videos. I informed her on Saturday and it didn’t get fixed bc the pool company is not working on Sunday. So we didn’t get to enjoy the tub which ia very important feature for us when we rented the house . My mom can’t go in the pool but was looking forward to relax in hot tub.
Several lights throughout the house are not working - porch and upstairs etc. Theres no lights inside the pool. Also we are told the hot tub is not a jacuzzi.
Joanne C.
Stayed 3 nights in Jul 2023




































