2/10 Terrible
Betsy L.
16 March 2019
Worst possible experience.
About a week before traveling, we booked a month-long stay in this home. My family had been traveling all over the world for seven months at the time and had stayed in a variety of situations. This was BY FAR the worst experience we've had.
When we arrived, the home was very dirty, the mosquito nets were ripped, the windows would not close and the cockroach problem was so bad we found them throughout the kitchen. I even found one that had crawled into my daughter's breakfast bowl right after I poured it. (Let's not even talk about the pool situation.)
We reached out to the owner, who lives abroad, and at first she was responsive. We were patient, staying for five days to help work out the problems. ln that time, very little was resolved. When we decided to leave (due to health and safety concerns -- in a malaria/dengue endemic area you need to be able to shut the windows and sleep under a unripped net), we asked if she would refund half of our reservation fee. We thought that would be fair, given that we stayed five days out of a 34-day booking. Caroline refused and then, when we sent her photos of the problems, she denied that they were her home. We ended up having to dispute charge with our credit card company. After all the problems, I searched for this house and it popped up on several other booksing sites with similar bad reviews. The owner disputed/denied those as well. Do your research before booking! We MOVED TO A DIFFERENT HOUSE IN THE AREA. We paid LESS than this stay, stayed significantly closer to the beach, and had an absolutely lovely time in Diani.
Betsy L.
Stayed 32 nights in Jan 2019
