Villa Laguna | Pools + Boardwalk + Pet Friendly

Thank you so much for the wonderful review! We’re so glad you felt right at home. We would love to host you again on your next trip to Port Aransas! 🌊☀️

We are so glad you enjoyed your stay!

We're delighted to hear that you had such a positive experience with Port A Beach House, and the unit exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us

We are so glad you enjoyed your time at the property

Thank you for your great review! We are so glad y'all enjoyed your stay!

We are so glad to hear you are a returning customer of this home. And that for another year it was a great time for you and your family. WE hope to continue keeping your business and see you again next year.

We sincerely apologize that the home did not meet your expectations. We were not made aware of these concerns during your stay, which unfortunately prevented us from addressing them promptly while you were here. We have not received prior reports regarding pests, but we will thoroughly investigate and address this along with the other matters you mentioned to ensure they are resolved. We truly value your feedback, as it helps us maintain the high standards we strive to provide for all our guests.

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. Please know we take all guest concerns seriously and strive to address any issues when reported during a stay. We’d like to clarify a few important details from your reservation. Our team received multiple formal complaints from the HOA and surrounding guests regarding unauthorized parking, an unregistered pet, exceeding the maximum occupancy, and noise disturbances. These are all clear violations of our house rules and community guidelines, which are outlined in the rental agreement each guest receives. The $150 charge you referenced was originally issued as a pet fee due to one of these complaints. However, after speaking with you directly and confirming the pet would not be staying at the property, we refunded that charge as a courtesy. Additionally, the available parking limits for this home are clearly stated in the property description and check-in instructions to avoid any confusion. Unfortunately, we also received reports of vehicles parked in unapproved areas during your stay. As for the concerns you mentioned regarding cleanliness and maintenance, we were not notified during your stay. Had we been made aware, we would have been happy to promptly send a team to address those items. While we regret that your visit did not meet your expectations, we do ask that all guests adhere to the stated policies so we can provide a positive for all!

To clarify, we were in constant communication with you during your stay and dispatched maintenance on multiple occasions to assist with the concerns raised. At no time were we informed that the home was unclean. Had we been made aware, we would have promptly sent our housekeeping team to address the issue. Please note that the property was professionally cleaned and inspected prior to your arrival, in accordance with our standard preparation procedures. Regarding Wi-Fi, we understand how important it is, especially for work-related needs. Our team contacted Spectrum and was informed that the address was not associated with a residential account. This is because the service is managed under our property management business account, which is not tied to a specific property address. Therefore, attempting to verify service or billing using the address alone would not yield accurate information. We can assure you that all Wi-Fi services and related bills are paid and current on our end. Additionally, we note in each listing that Port Aransas—being a barrier island—frequently experiences service interruptions, including internet outages. For this reason, we do not guarantee Wi-Fi availability Lastly, the property listing—including all photos and descriptions—accurately reflects the home’s features and condition. We understand that personal preferences and expectations can vary, and we take all feedback seriously as part of our ongoing efforts to improve guest experiences.

I am so glad you enjoyed your stay with us. Your concerning points I will definitely bring to the homeowners attention and this may encourage them to make improvements to the home as guests reviews are the heart of our business.

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience with the dishwasher during your stay, as well as the dishes that were left inside upon your arrival. That is not the standard we expect, and we have addressed this with our team. We’re happy to share that the new dishwasher has since been successfully installed and is fully operational. The area of concern in the pantry was also inspected by our maintenance team, and the necessary maintenance has been addressed. Regarding the garage, it is intentionally reserved for owner use and is not included or advertised as a guest amenity. We apologize if there was any misunderstanding regarding access. We appreciate you bringing these items to our attention. Guest feedback allows us to identify areas that need attention and make improvements for future stays.

We are sorry to hear your previous experience with us was not a positive one. We however would love to have you stay with us in the future, we strive to provide the best quality of customer service for all guest staying with us. We can ensure all the issues you have mentioned have been resolved. Cleanliness and sanitization are the upmost important things to us during this current pandemic. We appreciate your feedback and will utilize it to improve the overall experience every guest has when staying with us! ~Your Port A Beach House Family

We are so glad you enjoyed your stay.

We are so glad you enjoyed your stay! We look forward to seeing you again soon!

We are SO HAPPY to here you had a great memorable stay!! We look forward to having you back again!! ~ Port A Beach House Family