----RYE SPA HAVEN---5 min walk to The Beach

Thank you Melissa

Thank you Emma

Thank you Connie

Thank you Tanya

Thank you Abhishek

Thank you for your review Kamran. The beach is about 700 metres away.

Thank you Helen

Happy to hear you enjoyed your stay Thank you

Thank you John 😊

Thank you Carolyn

Thank you for your great Feedback as this helps tell us that we are on the right path to making a great relaxing stay for our guests.

Thank you for your Review Tanya

Thank you

Thank you Mehdi

Thanks Olivia

Rory during our conversation on the phone I do appreciate that you advised me of the floors not being properly vacuumed . You also told me that you were not staying at our property but you booked it for your family or friends whilst you stayed at another property nearby . So It seems that this review has been written by one of the women that stayed. Perhaps she didn’t see what you chose to book and that she would have never booked this property to begin with. Perhaps casual holiday houses do not suit her. That of course doesn’t change her complaints. We hire a large Cleaning Company on the Peninsular to do all our cleaning inside and out. I am sorry that you thought the house wasn’t cleaned because it was. I do thank you though for pointing this out to me as we pay them large hourly rates to only hear that it wasn’t done properly. I have now emailed this company and told them I was not happy as this affects our guests. They have assured me that they had a meeting with all their staff and i have confidence restored that this will not happen again So I do apologise for an inconvenience caused to your family or friends. Flooring damaged from water. When in the past few years there was heavy constant rain, we did get a leak from the ceiling which in turn caused some bubbling in the flooring in small locations where the leaks happened. We hired proffessional plumbers to repair the leaks and we have installed new flashing and even water pits in the yard to collect the excess water. Should a new future leak happen, we will again hire plumbers to repair it. This cannot be helped and it was unfair of you i think to pick on the flooring. I feel as though you expect us to replace the whole flooring. The skirtings - again you have advised all skirting at all the windows are damaged. This is an exaggeration on your part in that where the downpipes are there was a leak in the past and this as i said above was rectified with adding down pipes and water collection boxes in the yard. The plaster walls were wet then dried up causing the plaster to shrink away from the skirtings. This will be rectified very soon. The rest of the skirtings were only given 1 coat of paint. They are not damaged. Mould Growing on the blind ? All the blinds in the house were replaced except for the cotton ones in the living area and the Bunk room. I dont know which cotton blind you are referring to as there is no mould growing on it. However behind the very top end of these blinds they touch the glass behind them and in winter there is condensation which with dust and water has stained the blinds. If this was mould you would have smelt it the minute you walked into the house. Run down - the exterior of a beach house has to combat the harsh environment of the salty winds. The front is just in need of a coat of paint including the front windows. This update will be done from February next year. The back is fine. The interior of the home has had new wall paneling installed and we are still in the process of catching up to everything. As I told you over the phone Rory, when there is a need for repairs we have always fixed those within a couple of weeks of finding them. In November we do the bigger jobs. We are in the process of catching up and have never ever stopped and I must say I am disappointed in this review. Others before you in the most part have given us great reviews. This family or friend has high expectations and this house did not suit them. I hope they find what they are looking for next time

Thank you Leah for your review. A guests input is always important to us. After every guest leaves the out door yard is always swept, furniture wiped down and cleaned. Most guests stay every weekend. The yard is full of trees with wonderful birds singing away on them. The area also has many rain storms causing a bit of dust etc to come down. It is a little difficult to keep up with it daily. We ourselves visit this property on a monthly basis and wash away cobwebs and give the proprerty another overall check however it is hard to keep up with nature. Warm Regards Monica

Thank you Akhlaq

Hi Sian thank you for your review We are determined to keep the house in top clean form Thank you for this review as I will investigate and ensure this doesn’t happen again

Thank you Sofia

Thank you Melanie