What is the cancellation policy?
Please read our Cancellation policy carefully as it depends on which resort you book through us according to the name of the Developer:
WESTIN Resorts
Our cancellation policy is you can make any changes or cancellation 61 days or more prior to your arrival, once you are within 60 days there is no changes or cancellations allowed; There is a cancellation fee of $ 50 regardless to pay in the event of a cancellation.
61 days plus from check in = 100% refund - $50 cancellation fee
60 days or less from check in = NO Cancellation + $50 cancellation fee
This unit is not necessarily the one in the picture; it will be assigned at the time of check-in.
Important Alerts
Due to intense traffic caused by the construction works happening on one of Cancun’s main avenues (Blvd. Colosio) which takes you to Cancun’s Airport; all airlines and Cancun’s International airport are now recommending to be at the airport within 3 hours in advance for domestic flights and 4 hours in advance for international flights.
The impact of this construction work started in August 2022 and unfortunately is scheduled to remain in place for the next 15 months
Please take all needed precautions to avoid delays and the risk of losing your flight.
General Property Updates
HOSPITALITY TAX AND ENVIRONMENTAL TAX
The State of Quintana Roo assesses a hospitality tax that is due upon check-out:
Studio Premium Villa: MXN$90.94 per nightOne-Bedroom Premium Villa: MXN$153.69 per nightTwo-Bedroom Lockoff Villa: MXN$244.63 per night
The government of the Mexican state of Quintana Roo enacted a new tourist tax which, as of April 1, 2021, is currently Mx$224.00 (approximately US$11.00) for all international visitors to Quintana Roo. The tax will apply to all international visitors over 15 years old. Please visit https://www.visitax.gob.mx//sitio/ to pay this required tax prior to your arrival.
Effective February 1, 2023, daily environmental fee of $72.62 MXN pesos up to $145.24 MXN pesos will be added to room rate. Certain Bonvoy benefits do not apply at this resort.
Amenity Status
The current status of resort amenities and services is subject to change at any time. Please continue to check this website frequently for updates prior to your upcoming reservation.
Activities (On-Site)
Activity Center
BBQ Grills
Beach Services
Concierge
Fitness Center
Hot Tub(s)/Spa(s)
Housekeeping
Kid's Club
Mini-Golf Course
On-Site Restaurant
Viento is open for lunch and dinner from 11 a.m. to 10 p.m.
Duna Sports Bar is open for lunch and dinner from 11 a.m. to 11 p.m.
Océano is open for breakfast from 7:00 a.m. to 11:30 a.m. and for dinner from 6:00 p.m. to 10:00 p.m.
Pool Bar/Grille
Pool Chairs
Pool(s)
Poolside Cabanas
Spa Services
Sports Courts
Steam Room/Sauna
Valet
Making its home amid Cancún’s Mayan ruins and powder-white beaches, this captivating resort gives you the relaxed elegance of the spa, Caribbean waters, and the area’s No. 1 shopping venue.This beautiful resort makes its home amid the fascinating Mayan ruins and powder-white beaches of Mexico’s most sought-after destination. Whether you crave the relaxed elegance of the spa, the crystal-clear Caribbean waters, or strolling the area’s No. 1 shopping venue, you’re sure to find your passion and leave wanting more.
Hotel Information
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is located on the beachfront in the Cancun, Mexico, Hotel Zone. The resort is 12 miles from CUN Airport and near the aquarium, museums and shop
ONE-BEDROOM PREMIUM VILLA
TWO-BEDROOM LOCKOFF VILLA STYLE
740 SQUARE FEET* • SLEEPS UP TO 4 ADULTS
This, the larger side of your two-bedroom lockoff villa, sleeps four adults comfortably. It features these amenities:
Master bedroom with king-size Westin Heavenly® Bed and HDTV
Westin Heavenly Bath® with whirlpool tub and two vanities
Living area with sofa bed
Living area equipped with HDTV, DVD player and Bose® system
Dining area
Fully equipped kitchen includes four-burner cooktop, microwave oven, full-sized refrigerator with icemaker, dishwasher, coffee maker, toaster, blender and dinnerware
Washer and dryer
Private balcony with outdoor furniture
Two dual-line phones, one of which is cordless with voice mail and data ports
Wireless high-speed internet access
Blackout-lined drapery
In-room safe
Please Note: This is an artist's rendering of one type of one-bedroom premium villa. It is provided to give a general idea of villa rooms/areas. The dimensions, interior layout and fixtures of the villa as built may vary from those shown.
* Square footage is approximate. Villa amenities are subject to change. Furnishings may vary. Artist’s rendering, finished product may vary.
Airport shuttle
Business center
Certified meeting planner
Family travel
Fitness center
Free high-speed internet
Full service spa
High-speed internet at a price
Kitchen
Kitchenette
Parking
Pool
Resort
Restaurant on-site
Room service
Tennis
Whirlpool in Room
Whirlpool on Site
Key Amenities
Check-in: 04:00 PM
Check-out: 10:00 AM
Express Checkout
High-Speed Internet Access
Complimentary High Speed: Check email + browse the Web
Complimentary Public Area
Parking
Complimentary on-site parking
Complimentary valet parking
Property Details
8 floors , 560 suites
Hotel Services & Amenities
Air conditioning
Alarm clock
Bar-B-Q and/or picnic area
Coffee maker/tea service
Coffee/tea in-room
Concierge desk
Crib/Play Yard
Electrical adapters
Foreign exchange
Grocery shopping service
Individual climate control
Iron and ironing board
Laundry on-site
Local restaurant dinner delivery
Mobility accessible rooms
Newspaper in lobby
Phone calls: toll-free
Pillows: down/feather
Pillows: foam
Pull-out sofa bed
Rollaway bed
Room service
Safe
Safe deposit boxes, front desk
Storage space
Valet dry-cleaning
Washer/dryer
Business Services
Full business center, onsite
AMENITIES
Surrounded by the best shopping and recreation Cancún has to offer, the amenities found at the resort will rival them all. Take full advantage of the powder-white sands just steps from your villa door where endless adventure and relaxation await. Splash the days away at the pools and find inner peace amid the soothing comfort of the spa.
Check-in: 4:00 pm
Check-out: 10:00 am
Policies and Payments
Accepts: Credit Cards
Concierge desk service
Currency Exchange
Languages spoken by staff:Spanish, English
For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-8914200
Accessible Hotel Features
Self Operating lift or a sloped entry in hotel swimming pools
Accessible Areas with Accessible Routes from Public Entrance
Accessible Entrance to On-Site Pool
Entrance to On-Site Fitness Center is Accessible
Entrance to On-Site Spa is Accessible
Main Entrance is Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Adjustable Height Hand-Held Shower Wand
Alarm Clock Telephone Ringers
Bathtub Grab Rails
Closed Caption TV
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Flashing Door Knockers
Guest Room and Suites Doors Self-Closing
Hearing Accessible Rooms and/or Kits
Lowered Deadbolts on Guest Room Doors
Lowered Electrical Outlets
Lowered Viewports in Guest Room Doors
Mobility accessible rooms
Non-slip Grab Rails in the Bathroom
Roll-in Shower
Room Windows Open
Secondary Locks on Room Windows
TTY/TTD Compatible
Toilet Seat at Wheelchair Height - Toilet for Disabled
Transfer Showers in Guest Rooms
Viewports in Guest Room and Suites Doors
Lighted Tennis Courts :
Open Daily: 7 a.m. - 11 p.m.
Make reservations for one of two lighted hard courts at the Westin® Kids Club between 9 a.m. - 5 p.m.
RESORT POOLS
Open Daily: 7 a.m. - 10 p.m.
Three pool areas provide year-round enjoyment with crystal-clear heated water, and complimentary lounge chairs and cabanas. Laze the day away at the dramatic infinity-edge Main Pool with swim-up bar. Bring the little ones to Kids’ Pool with a waterslide to enjoy fun in the sun. Or come relax at the zero-entry pool. Adjacent to each pool, guests over the age of 16 can relax in the soothing comfort of oversized whirlpool spas.
HEAVENLY SPA BY WESTIN®
Open Daily: 8 a.m.-9 p.m.
Indulge in a comprehensive menu of massages, body treatments and salon services. Choose to experience your treatment amid the idyllic oceanfront setting of a thatch-roof cabana or the privacy of an individual treatment room, where attentive and skilled therapists will leave you.
LIGHTED TENNIS COURTS
Open Daily: 7 a.m. - 11 p.m.
Make reservations for one of two lighted hard courts at the Westin® Kids Club between 9 a.m. - 5 p.m.
STEAM ROOM AND SAUNA
Open Daily: 7 a.m. - 11 p.m.
Located within the WestinWORKOUT® Fitness Studio, embrace the warmth of the sauna or steam room.
MINIATURE GOLF
Open Daily: 9 a.m. - 5 p.m.
Grab the family and play a fun-filled round of mini golf on the 18-hole course. Special rates are available for Owners and guests.
Other Amenities
Four Barbecue grill areas
24-hour Business Center with Internet access and printing services
Children’s Playground
Complimentary Wi-Fi Internet access throughout the resort
Gift Shop and Deli store, daily from 6:30 a.m. - 11 p.m.
24-hour Luggage Storage
Onsite Doctor, daily from 9 a.m. - 5 p.m. and on call
Outdoor Whirlpool Spas
Step outside your villa retreat and embrace a welcoming abundance of amenities at every turn. Our family-friendly villa resort on the beach boasts spacious studios and villas with home-like amenities, pools, spa, 24-hr fitness studio, delicious dining options, kid’s activities and indoor/outdoor event venues. We look forward to making you feel at home while in Cancun.
**Please be aware that if you want a shorter stay other then 7 nights, you can only book 10 months in advance. We apologize these are the resort rules, please keep that in mind when looking at dates to book.**
