2/10 Terrible
Ann W., Gastonia, NC
26 July 2023
Liked: Check-in, communication, location
Disliked: Listing accuracy
Out of Order Elevator Major Inconvenience
The house and location were as advertised. The shower curtain in one of the bathrooms on the middle floor was moldy and there was mold in the jets in the master bathroom tub. The alarm at the septic tank went off after a storm. We called the number provided and someone came and looked at it the next morning, but it went off again later that evening. My husband used to install septic tanks, so he knew how to manually get it down so the alarm stayed off the rest of the week. The biggest issue was the elevator. The lease agreement stated: "Elevators are not guaranteed to be ADA compliant... The elevator should be used by individuals who are unable to use the stairs and supervising adults ONLY." We had a woman with MS staying with us. She planned to sleep on the bottom floor where the handicapped accessible bathroom was and use the elevator to join us on the top floor where the kitchen and main living area is. When we arrived, large signs on each floor stated that the elevator was out of order! The rental agency rep said that they sent me an email stating that it was broken, but I checked my email, deleted items, and spam and it was not there. Some family members rented a very similar home very close by with a much bigger yard and no elevator. I requested compensation in an amount of the difference of two homes but was denied. This home is managed by Beach Realty, and I will never use them again. Family and friends stayed in 2 other VRBO houses that were perfect.
Ann W.
Stayed 6 nights in Jun 2023
