Entire home

Spacious 5Bd Screened Pool at Storey Lake Resort

Photo gallery for Spacious 5Bd Screened Pool at Storey Lake Resort

Pool
Pool
Room
Exterior
Exclusively Front Door Access w All security tech

Reviews

8.6 out of 10
Excellent
5 bedrooms4 bathroomsSleeps 12

Popular amenities

  • Parking available
  • Dryer
  • Washer
  • Hot tub
  • Air conditioning
  • Outdoor space

Explore the area

Map
Kissimmee, Florida
  • Shingle Creek Regional Park
  • Old Town
    ‪8 min drive‬
  • Disney Springs™
    ‪10 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪27 min drive‬

Rooms & beds

5 bedrooms (sleeps 12)

Bedroom 1

1 Queen Bed

Bedroom 2

1 Queen Bed

Bedroom 3

1 King Bed

Bedroom 4

1 King Bed

Bedroom 5

4 Single Beds

4 bathrooms

Bathroom 1

Toilet · Shower only

Bathroom 2

Toilet · Shower only

Bathroom 3

Bathtub · Toilet · Shower only

Bathroom 4

Toilet · Shower only

Spaces

Deck or patio
Kitchen
Office
Balcony
Garden
Dining area

About this property

Spacious 5Bd Screened Pool at Storey Lake Resort

Summary:
This charming two-story townhome features a private pool and is part of the newly established Storey Lake Resort. The resort is celebrated for its first-class, resort-style community amenities and an unbeatable location. With proximity to major highways, guests have swift access to iconic theme parks, a plethora of dining and bar options, premier golf courses, and extensive shopping experiences.

Comfortably accommodates up to 12 guests in suites and rooms. This unit is short walk distance to the ClubHouse Amenities!

The Space:
Thinking of your next getaway... this wonderful Storey Lake vacation townhome is perfectly situated in the world-famous Orlando area, where the fun is endless!

Storey Lake resort is ideally located on Osceola Pkwy. and SR 535, giving quick access to major highways such as I-4, 417, International Drive, and US 192. From there, guests have a short ride to theme parks, restaurants & bars, golf courses, museums, conservation areas, outdoor activities, shopping malls, and much more!

Resort-style amenities at your doorstep, including a state-of-the-art clubhouse, lazy river, fitness center, swimming pool with splash park and tiki bar, sports courts, playground, and more – all within walking distance of your home!

This beautifully appointed two-story townhouse comfortably sleeps 12 and boasts a vibrant vacation atmosphere with navy blue, white, and gray accents. A tastefully decorated open-concept living space features a fully-equipped kitchen with an island/breakfast bar for casual meals and gatherings. Sliding doors open to your private oasis: a screened patio with a sparkling pool, sitting area, and even a summer bed for ultimate relaxation.

On the ground floor, alongside the main entrance, are two youth-themed bedrooms, each featuring Queen-size beds and shared access to a full bathroom with double sinks, as well as a laundry room equipped with a washer and dryer.

The upper level houses three additional bedrooms, including a master suite with a King-size bed and en-suite bathroom, a King-size bedroom with its own full bathroom, and a whimsically decorated children's room with a Twin-size bed with trundle (Twin) plus a bunk bed (Twin-Over-Twin), each designed to provide comfort and privacy.

Featured Amenities:

Heated Pool (Extra Charge)
Screened Pool/Patio area
3 Parking Spaces
Cable TV and Smart TV
Free Wi-Fi
HVAC
Alarm
Towels & Linen
Resort Amenities Included!

Your health and safety are our top priority. Our professional cleaning team meticulously disinfects all surfaces, uses fresh linens, and takes extra precautions to ensure a safe and comfortable stay.

* We charge a refundable damage deposit of $200. This will be processed 2 days prior to your check-in date. The deposit will be fully refunded to you within 3 business days after your checkout, provided there are no damages or violations during your stay.

Guest Access:
You’ll have full, private access to the entire Townhouse during your stay. That includes all 5 bedrooms, 4 bathrooms, a fully equipped kitchen, in-unit washer and dryer, and everything else you need to feel at home. No shared spaces, just your group.

We respect your privacy and are committed to ensuring you have a relaxing and enjoyable stay. While we won’t be on-site, we’re just a message or phone call away, and our office is available from 8am until 9pm to assist you with any questions or concerns.

We keep it easy and contactless: check-in and check-out are fully remote, so there’s no need to meet anyone or wait around. Due to the nature of our online business, a pre-check-in process is required immediately after booking. This process is completed through our Guest App, where you will e-sign a rental agreement and submit your check-in information, including a photo ID and a selfie for security purposes. Once the Verification Form is fulfilled, you will be ready to receive, two days prior arrival, the gate code, door code, and directions so you can head straight in, no front desk, no delays.

The Neighborhood:
Nestled in the heart of Kissimmee, Florida, the Neighborhood of Storey Lake Resort offers an idyllic vacation experience for families, couples, and solo travelers alike. This luxurious gated community, spanning across picturesque landscapes, has established itself as a premier destination in Central Florida for its upscale accommodations, fantastic amenities, and proximity to the region's top attractions.

A key feature of Storey Lake Resort is its elegant and spacious vacation homes and townhouses, which are thoughtfully designed with modern furnishings, well-equipped kitchens, and private pools to ensure a comfortable stay for guests. These vacation rentals range from cozy 2-bedroom units to extravagant 6-bedroom villas, catering to diverse group sizes and preferences.

The resort's outstanding amenities make it stand out from the crowd. With a state-of-the-art clubhouse as its centerpiece, guests can enjoy a sparkling resort-style pool, a lazy river, and a splash park that provide endless fun for children and adults alike. Fitness enthusiasts can take advantage of the well-equipped gym, while sports lovers can indulge in a friendly game of volleyball, basketball, or mini-golf.

Storey Lake Resort's prime location is a major selling point, as it is conveniently situated close to the region's top attractions. With easy access to major highways, guests are just minutes away from the magic of Walt Disney World, the thrilling roller coasters of Universal Studios, and the diverse marine life of SeaWorld. In addition, the resort is surrounded by an array of dining options, shopping centers, and golf courses, ensuring a perfect blend of relaxation and excitement.

Nature lovers will appreciate the beautiful conservation areas and serene lakes that surround the resort, with plenty of walking trails and picturesque spots for picnics or leisurely strolls. Fishing enthusiasts can cast their lines in the resort's own catch-and-release fishing spots, providing a tranquil way to unwind amidst Florida's lush landscapes.

In summary, the Neighborhood of Storey Lake Resort in Kissimmee, Florida, offers an exceptional vacation experience with its luxurious accommodations, top-notch amenities, and prime location near Central Florida's most popular attractions. Its serene natural surroundings, combined with the convenience of modern living, make it an ideal destination for a memorable getaway.

Getting Around:
To help you navigate the area, here are some instructions on getting around:

1. Private Vehicle:
If you have your own vehicle, Storey Lake Resort provides ample parking spaces for guests. Simply follow the signs within the resort to locate your designated parking area. Please ensure that you adhere to any parking regulations to avoid any inconvenience.

2. Resort Amenities:
Within Storey Lake Resort, you'll find various amenities such as swimming pools, fitness centers, and recreational areas. These facilities are typically within walking distance from our vacation home. Please refer to the resort map or inquire at the resort's front desk for specific locations and operating hours.

3. Local Transportation Services: if you prefer to explore the surrounding area or visit nearby attractions without driving, there are several transportation options available:
- Taxis: Local taxi services are readily available and can be hailed or called for pick-up. You can ask our staff for recommendations or contact the resort's front desk for assistance in arranging taxi services.
- Rideshare Apps: Popular rideshare apps like Uber and Lyft operate in the area, providing a convenient and affordable transportation option. Simply download the app on your smartphone, set your pickup location, and request a ride to your desired destination.
- Public Transportation: The public transportation options in the area may vary. We recommend checking with the resort's front desk or conducting a quick online search to find out about bus routes, schedules, and fares, if available.

4. Rental Cars:
If you didn't bring your own vehicle and prefer the convenience of having a car at your disposal, there are several car rental agencies located nearby. You can arrange for a rental car prior to your arrival or inquire us for assistance in finding a suitable rental service.

Please note that availability and pricing of transportation services may vary, so we advise checking with the respective service providers for the most up-to-date information.
We hope these instructions help you navigate and explore the area surrounding Storey Lake Resort. If you have any further questions or require additional assistance, our staff is always here to help.

Enjoy your stay and have a fantastic time exploring all the wonderful attractions in the area!

Property manager

Bruno Scarabottolo

Languages

English, Italian, Polish, Portuguese, Spanish

Add dates for prices

Amenities

Pool
Hot tub
Kitchen
Washer
Dryer
Air conditioning

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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

Events allowed
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Pets

No pets allowed
Free
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Smoking

Smoking is not permitted
🧾 Age Requirement: The primary guest making the reservation must be at least 21 years old at the time of booking. 🐾 Pet Policy: Unfortunately, we...

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Parties and events are allowed on site
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

About the area

Kissimmee

Located in Kissimmee, this holiday home is next to a golf course and on a lake. Old Town and Orlando Vineland Premium Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Walt Disney World® Resort and Disney's Hollywood Studios®. Epcot® and Disney's Animal Kingdom® Theme Park are not to be missed. Relax and indulge in the area's health/beauty spas, or seek out an adventure with cycling nearby.
Map
Kissimmee, Florida

What's nearby

  • Medieval Times - 4 min drive - 3.1 km
  • 192 Flea Market - 4 min drive - 3.5 km
  • Old Town - 8 min drive - 7.2 km
  • Disney Springs™ - 10 min drive - 10.7 km
  • SeaWorld® Orlando - 14 min drive - 16.8 km

Getting around

  • Poinciana Station - 13 min drive
  • Kissimmee Station - 15 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 12 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪McDonald's - ‬11 min drive
  • ‪Wendy's - ‬7 min drive
  • ‪Taco Bell - ‬7 min drive
  • ‪El Tenampa Mexican Restaurant - ‬7 min drive

Frequently asked questions

Does Spacious 5Bd Screened Pool at Storey Lake Resort have a pool?

Yes, this property has a pool.

Is Spacious 5Bd Screened Pool at Storey Lake Resort pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Spacious 5Bd Screened Pool at Storey Lake Resort?

Check-in begins at 4:00 PM.

What time is check-out at Spacious 5Bd Screened Pool at Storey Lake Resort?

Checkout is at 10:00 AM.

Where is Spacious 5Bd Screened Pool at Storey Lake Resort located?

Situated in Kissimmee, this golf holiday home is within 3 miles (5 km) of Lake Cecile, Capone's Dinner Show and 192 Flea Market. Medieval Times is 2.5 mi (4.1 km) away.

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 19 out of 33 reviews
Rating 8 - Good. 8 out of 33 reviews
Rating 6 - Okay. 2 out of 33 reviews
Rating 4 - Poor. 3 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

9.4/10

Cleanliness

8.8/10

Check-in

8.4/10

Communication

9.4/10

Location

9.2/10

Listing accuracy

Reviews

10/10 Excellent

Maureen P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family vacation

The house was very nice and worked well for our family of 10! Would definitely stay there again. It was nice to have the pool at the house also. Checkin and checkout was very easy!
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect getaway for families. Awesome location for both Universal and Disney.

The home is stunning and clean! Literally smelled amazing when we walked in. Very inviting. Each bedroom was of great size. Dishwasher and laundry pods were provided and trash bags which was nice. The resort area for this home was awesome! The pool, lazy river, good food. I loved everything about our stay here. The location was perfect. Disney was really close and universal about 20 min or less. So many food and shopping opportunities near us as well. And restaurants. You won't go wrong with this home. We will stay again!
Stayed 4 nights in Apr 2025

10/10 Excellent

Alexia H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing property

We loved staying there. We each had our own rooms. The upstairs middle bathroom didnt have toilet paper. Extra blankets suggested. Sad the pool couldnt be heated. But lazy river was and we enjoyed!! Def would stay again!! Recommeded to all
Stayed 5 nights in Jan 2025

8/10 Good

Tabitha O.

Liked: Check-in, location, listing accuracy
Disliked: Cleanliness

Great location

When we arrived there was someone inside taking pictures. It was very odd. We noticed the floors went cleaned and she called another cleaner to come and clean. The carpet wasn’t Vacuumed. Not enough towels for everyone. The ceiling was leaking in the laundry closest and my husband reached out and nobody responded. Finally they had someone come from maintenance. He waited hours at the house for his arrival. The pool chair was broken and we they didn’t replace it. Overall the location was great and the pools were fantastic!
Stayed 7 nights in Mar 2025

10/10 Excellent

Rachel F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful

Everything was perfect!
Stayed 4 nights in Sep 2024

8/10 Good

Ashley L.

Liked: Cleanliness, location
Disliked: Check-in, communication

Business Trip

Pool was small but served its purpose. We had 12 people stay for 5 nights and it was perfect for us! Would stay again!
Stayed 5 nights in Jul 2024

10/10 Excellent

Zujeiry G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect!

The property was clean, staff very welcoming, house was perfect.
Stayed 7 nights in Jun 2024

8/10 Good

Hillary B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice Rental Close to the Parks – A Few Tips for Future Guests

We had a great stay at this VRBO in Storey Lake! The price was very reasonable, and the location was super convenient for getting to the parks. While there were a few times we had to wait at the security gate, we appreciated the added safety of being in a gated community.We came prepared knowing that the rental only included the bare minimum in terms of supplies (toilet paper, paper towels, travel-size shampoo, and a few trash bags), so we brought our own essentials like extra TP, trash bags, kitchen rags, laundry detergent, hand soap and shampoo.The kitchen was well-stocked and had everything we needed to cook, though it was missing measuring cups. I ended up buying a new set and left it in the rental for future guests. We also purchased a couple of adult-size white towels for one of the master bedrooms, as the towels provided were very small.The beds were super comfortable, which we really appreciated! The only downside was the very thin pillows, so we bought two king-size ones for one of the master rooms and left them behind for others to enjoy.Overall, we liked the home, the decor, and especially the location. We’d definitely stay here again. I’d just recommend that future guests come prepared with adult-size towels, comfortable pillows, and take a look at the list of provided items ahead of time so they know what to bring or pick up after arriving.
Stayed 9 nights in Mar 2025

10/10 Excellent

Ginell J., Tampa

Liked: Cleanliness, check-in, communication, location, listing accuracy

Absolutely love this property!

This gorgeous property was perfect for our stay, we had all of the necessary amenities not to mention the location was great! We would definitely stay there again!
Stayed 3 nights in Aug 2022

10/10 Excellent

maria

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fabulous Holiday

We had another fabulous stay in Florida, never disappoints! Thought we would try Storey Lake as the lazy river appealed and we wanted to try somewhere to bring the grandkids in the future. Accommodation was lovely, clean, comfortable and had everything we needed. Only thing which was disappointing was the outside furniture was not at all like in photos (please update) as the photos of that were partly why we chose this house. Bought a couple of cushions to make it more comfortable for our stay. Apart from that great stay, good location and lovely community with clubhouse. Wonder Vacation Homes provided great support, always responded to questions and provided all the info we needed.
Stayed 20 nights in Nov 2024

10/10 Excellent

Rick R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing home

Everything about this property was excellent! The house was clean and spacious, the location was convenient to the parks and the management was very easy to work with!
Stayed 7 nights in Nov 2023

10/10 Excellent

Nermeen E.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice place to stay

We had a blast, we felt like we were at home. Great place to stay. And the communication with the manager was so easy and they are responding quickly with clear information. We recommend the place, and we will visit again!
Stayed 10 nights in Dec 2022

10/10 Excellent

Gina D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great time in Storey Lake

Perfect home for large family! Convenient to Disney and Universal!
Stayed 8 nights in Nov 2022

10/10 Excellent

Jamaal C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Quick Getaway

Perfect location and comfortable home. It was a home away from home.
Stayed 4 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, location, listing accuracy

Family Gathering

The property was well kept and large enough for our family including children and grandchildren. We all loved the Water Park and the swimming pool just down the street. We only used the pool at the house once. There were some items not available which made fixing meals vert difficult. We were there to celebrate a 50th birthday and Thanksgiving. Regarding the above rating for property manager, we had no interaction with Property Manager. Short on these supplies for the kitchen: dish towel - 1 only kitchen mitt - 1 only storage containers - 0 - We desperately needed containers to store food/leftovers wine bottle opener - 0 plastic glasses -0 It would be nice to have these available for use around the pool and for some of the children.
Stayed 5 nights in Nov 2024

6/10 Okay

Esther C.

Liked: Cleanliness, check-in, location, listing accuracy

Coleman Christmas 2024

The property was as posted onsite. The rooms were spacious. However, the shower pressure in all bathrooms was very low the water was cold all the time. I cleaned before we left, I pulled the sheets from the beds that where used during our stay and I washed and folded all towels and left them on the dry only to be told by their clean crew that 1 king sheet, 1 pillowcase and 1 towel was stained and they were charging me 119 of my 200 deposit. That is a LIE and I want my deposit back. I have rented from VRBO for over 15 yrs and I have never left the property damaged in any way. I have always cleaned up and washed, removed the trash, cleaned the refrigerator. I want my deposit back.
Stayed 7 nights in Dec 2024

10/10 Excellent

Samantha R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Disney Birthday weekend

We had a great time celebrating our 10 year old’s birthday. The home was exactly the way it was online, and it’s really close to Disney. We had everything for our comfort. I would definitely book again.
Stayed 3 nights in Sep 2022

10/10 Excellent

james C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great rental for a family visiting both amusement parks

We stayed here with multiple parts of our family gathering to go to Universal Studios. The large dining room table may be the best feature of the house, it allows everyone to get together and chat. The house is about 30 to 40 minutes away from Universal, and 20 to 30 minutes away from Disney World. The only downside of the house IMO is the traffic it takes to get to the I-4 corridor. Do not be turned away by any negative reviews, our communication with the rental group was exceptional and we did not have any strange charges or issue getting into the property on time.
Stayed 4 nights in Feb 2024

8/10 Good

Cathy L.

Liked: Check-in, communication, location, listing accuracy

Overall stay

Wonder Vacations did a good job overall. Home had several marks on walls. Dryer took 4 hrs for 1 load. AC couldn’t keep up. For 7 days, @ 8 people, more trash bags and paper towels could have been left. It would also be nice to have some other cleaning product available during stay. Woman at check in to resort pool area was not very friendly. We checked into pool on Monday, May 27th @ 11ish. Parking was great, gate attendant was respectful. Overall we had a great stay.
Stayed 8 nights in May 2024

10/10 Excellent

Eric R.

Liked: Cleanliness, communication, location, listing accuracy

Overall good choice

The property was great. However, my two complaints would be 1- getting into the property took well over 30 min each time due to the bottle neck at the facility entrance. 2- the online check in and loop required to receive the door code we’re a bit much.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonder property

Overall the process and stay was great.. The wait line to get into the development was very slow.. This is not the property owners fault . This is a gated community and each car coming in has to be vetted. Once a car has a dash board pass we should have a separate lane where we can bypass new guests checking in.. This would speed up our process in and out as we were there on business and did not account for the long wait times coming in and out of the development. Security was good so that was appealing...
Stayed 4 nights in Jun 2023

4/10 Poor

Jennifer N.

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication

Difficult to deal with!

Our ultimate stay at these facilities was wonderful, the amenities were great but, Wonder Vacations was awful to deal with. The communication was highly poor. Upon checking in we were to receive towels, hand towels, and was clothes for every guest (the house was for 12 guests) they gave us 6 towels multiple floor mats and no wash rags then charged me for mascara on the hand towels which would of not happened if was rags were provided. And they charged me for additional towels stating they were stained. They charged me for a pan that was damaged that I bought myself bc the pots and pans were awful to cook with. The couch was broken down and uncomfortable, the dining room table rocked, the ice maker was a pain and didn’t produce very much ice, the pool area is tiny and the pictures make it look huge.
Stayed 7 nights in Jun 2024

4/10 Poor

Stephanie B.

Liked: Cleanliness, check-in, location
Disliked: Communication

Poor Communication with Hosts and property Managers

First of all, I will say the place overall was cute! Beds were comfy, couch and seating was nice. The pool was smaller than it appeared in pictures and the hammock pictured wasn’t there, which was a little disappointing. Our main issue however was with the communication between there is property managers and us. Our first morning there we realized the coffee maker wasn’t working. It only dribbled and produced less than 1/4 cup over 3 hours. We contacted the company about that and the bathroom outlets not working. We didn’t hear back for over 3 hours and they asked if they could send someone over. We said yes, we would be back in 20 min. Long story short, no one came or responded to my texts asking where they were. We finally realized there was a GFCI in the downstairs bathroom (none of the upstairs bathrooms had them)and we reset that and the upstairs outlets finally worked. I’m pretty sure it’s against code to not have GFCI outlets in bathrooms/kitchens. The communication was non existent or made no sense. The English was broken. They kept texting me saying “we fixed it. Fixed Brusseau”. But they didn’t fix anything! Their communication was so sketchy we told them we didn’t want them in the house without us present. Every email or text I sent, it seemed that they did not actually read what I said. They never responded appropriately. The house was fine, but I would not recommend staying here because of the management.
Stayed 3 nights in Nov 2023

4/10 Poor

Stefani W.

Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication

Nice home, great location, terrible managing company

The house itself was pretty nice. The online description was accurate. The extra amenities at the community area were great. We did find some issues with the home, such as the couch being overly worn and uncomfortable, the dishwasher was broken (it had been glued previously, but the glue wore off), a torn bed sheet, the dryer took hours and hours to dry clothes, and there was a leak in the laundry room. None of it ruined our stay, though. It was all just a nuisance. The main reason for the low rating is the management company, Wonder Vacation Homes. Their communication is terrible! They never returned my phones calls and rarely responded to texts/emails. We received initial messages from them saying to communicate through their portal, but I didn't get responses when I'd message through that. I later was told over the phone that they don't have access to it. The day before our arrival, an employee, Elys, was so rude and unaccommodating over the phone. I asked to speak to a manager and she told me no before hanging up on me. I also asked in a later text for a manager to contact me, but no one did. They also sent us multiple "statements" in the month prior to our arrival with different prices on each one. We felt the company was shady and unreliable. Look them up on the Better Business Bureau...they have terrible reviews. I wish we had done that prior to booking. The rental company is who takes care of you (or doesn't) for your stay, so it's important to have a good one.
Stayed 5 nights in Jul 2023

2/10 Terrible

Chelsea B.

Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy

Not Worth The Headaches - Never Again

Let me list the ways in order of headaches - the big stuff towards the end which includes disputing fraudulent charges. 1) WVH asks you to email a front & back photo of your credit card via email w/no secure link. Horrible practice. Don't do it. 2) Excessive amount of reminders. Even though you have completed the steps. 3) "Queens" are FULLS. 4) Only 8 towels - sleeps 12. 5) At arrival it was noticed that the back slider could not be locked, nor could back cage screen. I emailed, texted & called once we discovered - no response. Two adults stayed up all night to ensure safety of other guests & children. My husband ran at 6am to Home Depot to purchase a secondary lock. WVH never followed up on the calls, texts or emails. I followed up at 11a. Was told it would be fixed. We had no choice but to accept them to enter the property w/our belongings w/o us there. Heard nothing. Called at 5p - was told it was taken care of. It was lockable when we returned that evening. 6) We checked out on a Sat and on Wed we received notification that they would be not refunding $340.50 from our refundable deposit due to "damage" of a bathroom water faucet. WVH home claims that their plumber was able to determine that there was a trap leak due to the handle being forced. WVH refused to provide receipt or work order. VRBO cannot help you w/WVH properties. Had to dispute fraudulent charges with cc company. Just not worth it! I'll never rent if property mgmt company attached to a property.
Stayed 3 nights in Dec 2023

About the host

Hosted by Bruno Scarabottolo

Host profile image

Languages:

English, Italian, Spanish, Portuguese, Polish