4/10 Poor
Linda S.
25 October 2022
Liked: Check-in, communication, location
Disliked: Cleanliness
Disappointed
Good points - beds comfortable, location excellent, shower superb, outdoor table lovely, management excellent - responded to complaints in a timely manner and addressed most issues really well (thank you).
Bad points - kitchen initially poorly equipped (only two dinner plates, no bottle opener, cheapest cutlery, no serving spoons, dirty oven gloves, & mouldy coffee pot which was rectified by management, bathroom - toilet seat doesn't fit, vacuum cleaner replaced as original one was inoperable, washing machine broken and also replaced when clothes were stuck in it for three days (the owner initially inferred that we had overloaded it with the six items of clothing we had put in it), lounge suit, curtains and cushions were dirty and management said that this would be addressed before the next booking, fifth seat was bean bag, which required new beans to be operable (management also rectified), dining table and chair covers were dirty (again, management agreed with us and rectified the situation)... The set-up is okay for a group of four but not really suitable for six. I reiterate that management were responsive to our complaints, but it was unfortunate that the items were not previously addressed by the owner (see previous complaints online), as it would have made for a much better stay - as it was, addressing the issues (including time required to meet with management, dealing with the installation of the new washing machine etc) significantly impacted on our holiday. There was also the issue of the owner entering the property to 'reset the washing machine' without our prior knowledge or agreement (we were out at the time). Similarly, one morning we found two people entering the property who stated that they were not aware that the property was currently occupied... In summary, the property has huge potential, which is let down by it's presentation & clear lack of care by the owner as to the occupant's holiday experience.
Linda S.
Stayed 14 nights in Sep 2022
