10/10 Excellent
James D.
3 November 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Always Comfortable & Convenient
This is our go to place to stay in the Nashville area. We really love this cottage. It has a convenient location to the interstate, beds are comfortable, and even though it’s close to the city, you really feel like you are staying in the country. Our grade school children love it l, too! We have stayed here several times and will stay again.
One thing to caution you before booking. This property manager is VERY strict about their cancelation policy. You will not have exceptions to it for any reason unless you have travel insurance.
Last Christmas (2022) our whole family had the flu for two weeks or more. When we explained the situation to the property manager, they wouldn’t even let us reschedule our stay to the following week, even though they weren’t booked. Again, this was during the holidays. We weren’t asking for a refund and have been a return guest multiple times. Their strictness seemed very excessive, and we were not offered a refund in any amount.
As a business owner myself, I understand that policies have to be followed. I’m not angry about the situation. I signed the contract and cancellation policy, but sometimes exceptions should be made for certain situations, especially for return customers.
Keep in mind we have stayed at the property since the awkward story above, and we are booked again for this Christmas (2023). We highly recommend staying at this location. Just be very thoughtful when considering whether or not you need travel insurance.
James D.
Stayed 4 nights in Oct 2023
