4/10 Poor
Beau S.
8 October 2023
Liked: Check-in, location
Disliked: Cleanliness
Unclean...lovely view!
Apartment was very dirty when we arrived. Floors covered in dirt, sand, hair... lots of hair. Shower floor had lots of hair. Dust on many surfaces. Vacuum didn't work, so we just used the broom. Moving furniture or lifting cushions was a bad idea. Very glad that we had to provide our own linen because I don't think I would have used theirs. Two keys provided but only one fob (required for lifts / carpark entry), so second key was useless. Emailed property manager Saturday (long weekend). Received phone call (Wednesday) with apology but no reasonable explanation, follow up or offer of compensation. They said they would request a second fob from owner but we never heard back.
All that aside, the apartment has a spectacular view with a huge balcony. The pool was lovely. Fantastic location. We still very much enjoyed our stay but having to clean the place at the start of our holiday was frustrating.
Beau S.
Stayed 7 nights in Sep 2023