Bear Creek: Views|Spa|Trails|Fishing|Acres+

Thank you for your review. We take guest feedback seriously; however, we do feel it’s important to clarify several points for accuracy. This home has maintained a consistent 5-star rating on VRBO for nearly four years, along with over 30 PERFECT 5-star reviews on the other major platform. It is also our personal second home, and we are highly invested in its upkeep and guest experience. Regarding the hot tub, we promptly refunded the heating fee as a courtesy when it was raised. That said, our cleaning team provided time-stamped photos taken immediately prior to your arrival showing the spa in clear, clean condition and ready for use. Similarly, the outdoor cushions referenced are all-weather cushions. Following your stay, we personally inspected the property and confirmed they are intact and in good condition. During your visit, the area experienced particularly cold, wet, and windy weather, which likely impacted outdoor usability. We also want to note that our cleaning team consistently receives excellent feedback, and the home is routinely inspected. Based on documentation and our own follow-up, the concerns described do not reflect the verified condition of the property at check-in. We regret that you felt dissatisfied and that our communication did not meet your expectations. However, we stand behind the condition of our home and the standards we maintain, which are consistently reflected in our long-standing 5-star reviews.