6/10 Okay
Stephanie C.
8 April 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Great house, horrible property manager
The location of the house is the prime feature. The house was clean upon arrival. The pool was great. The interior was adequate for our stay. The primary bath is minuscule- the door hits the toilet. The bed linens are low quality - definitely not cotton but some strange slippery inexpensive synthetic blend. The property management company, Natural Retreats, met us upon arrival and somewhat aggressively lectured us on the noise ordinance - we were there for my 60th bday with my adult children - it was extremely uncomfortable as she kept insisting we were having a party and we were not having a party of any kind. Then we tried to contact Natural Retreats when we found that one bedrooms was missing pillows. I texted them and 3 plus hours later, they did not respond. We happened to walk by their offices in uptown so we stopped by to inquire. The woman made some excuses about an hour long morning meeting which ended at least two hours prior to our stopping by. She was incredibly rude and not helpful. Then via text proceeded to question why pillows were needed and argued incessantly via text. Finally, 9 hours later, a nice young man finally dropped off 2 new pillows and found pillow cases for them. The property management company gets a 1 star or 0 star rating. Super unfortunate. Otherwise we had a nice family stay in Palm Springs. We will look for other accommodations our next visit or go back to La Quinta were we normally stay.
Stephanie C.
Stayed 3 nights in Apr 2024
