20 Mi to Disney: Condo w/ Pool Access in Clermont!

From the Owner: "Thank you for your feedback and for staying with us. We’re glad to hear you enjoyed the location and found it quiet and convenient. Prior to your arrival, all major items, including both TVs and the shower door were checked and in working condition. Once you notified us of the concerns, we responded promptly by replacing the TVs and addressing the shower door to ensure everything was fully functional. As this was an extended stay, occasional maintenance needs can arise, and we remained available throughout to assist with any requests, including lighting and general upkeep. Following checkout, we did identify some damages that required repair which were not present prior to arrival. We truly value guest feedback and will continue working to improve the overall experience."

Hi Linda, thank you for your feedback. We’re sorry to hear the stay did not meet your expectations. We followed up with the owner, who would like to share the following:- The listing does not state that the community pool is heated. Many pools in the area are not heated year-round, and the owner does not have control over the community’s pool temperature.- Guests are provided with a starter supply of towels and kitchenware, and additional items are available upon request.- A full inspection was completed after your departure, and the dishwasher will be evaluated to ensure there are no issues.- The owner and cleaning team made multiple efforts to accommodate your needs, including allowing early access to the home during an unexpected health concern.We appreciate your comments and remain committed to ensuring a positive guest experience.

Owner Response: "Thank you for sharing the feedback. We are truly sorry to hear about the experience they had and wish they had reached out to us during their stay so we could have addressed any concerns immediately. Our goal is always to ensure our guests have a comfortable and enjoyable experience. This guest asked for an early check-in, however, due to a same-day booking prior to your arrival, we were unable to accommodate the early check-in request at 1 PM. • Mattress Comfort: Mattress preference can vary greatly among individuals, but we take your opinion seriously. Our mattresses are in good condition, and while hundreds of guests have stayed without issue, we will continue to evaluate feedback to ensure comfort. • Kitchen Equipment and Towels: Our kitchen is equipped with all the essentials for a standard household, and the current towels and bath mats are sufficient for the space. That said, we are in the process of adding new towels, bath mats, and cookware to enhance our guests’ experience. • Light Bulbs and Ice Maker: Before the holidays, we replaced several light bulbs to ensure proper lighting throughout the house, (also sent to Sue some pictures that show the light bulbs are ok). We will double-check everything again. As for the ice maker, it has a lever switch that may have been turned off inadvertently. • Supplies: We provide all guests with a starter kit of essentials, along with refillable dispensers for shampoo, conditioner, body wash, and hand soap in each bathroom. This kit is standard for all stays, regardless of the length of booking. Finally, we want to assure you that we regularly inspect and maintain the property to keep it in excellent condition for our guests. We also take your feedback to heart and are working to improve wherever possible to provide the best experience. Please feel free to contact us directly if there’s anything else we can address for you. Thank you again for your feedback."