The property was great for a family vacation. The property, the pools, and the beach front proximity were enjoyed by young and old. Luxury Beach Rental who managesthe property was a terrible disappointment. They didnāt do anything correctly in the multi-step check in process: Didnāt send the check-in email without prompting with a call; didnāt provide us with the āwelcomeā text message in the time specified and didnāt put the welcome package in the lock box. When we got the welcome packet by going into the building, the packet had the wrong parking passes which we discovered when enter the condo. It took us 2 days and an additional trip to Luxury Beach Rentals to get the correct parking pass. When I discovered they only gave us one pass, they told me to go back to pick up additional correct passes. They did deliver the passes only when I insisted. Each time THEY made a mistake, they made it seem like I was the one who misunderstood. Ultimately, they blame it on the fact that I used a third party, Vrbo, for the booking. I know they had our correct email and phone number because I was receiving other communications from them. Also, as I was trying to rectify the situation, I was unable to speak to a human. I was on hold for an extended period and then told my call couldnāt be answered and to leave a message.