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Apartment

Casa Elena by Otium

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Photo gallery for Casa Elena by Otium

Exterior
Terrace/patio
Exterior
Room
Bathroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$634
includes taxes & fees
18 May - 19 May

Explore the area

View map
12 Calle Elena, San Juan, 00911
  • Place, Calle Loiza
    ‪1 min walk‬
  • Place, Playa Ocean Park
    ‪7 min walk‬
  • Place, Museo de Arte de Puerto Rico
    ‪18 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪8 min drive‬

Choose your unit

View all photos for Premium Apartment, 2 Bedrooms

Living area

Premium Apartment, 2 Bedrooms

  • City view
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Apartment, 3 Bedrooms

Private kitchen

Premium Apartment, 3 Bedrooms

  • City view
  • 139 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Premium Apartment, 2 Bedrooms

Living area

Premium Apartment, 2 Bedrooms

  • City view
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Apartment, 2 Bedrooms

Living area

Premium Apartment, 2 Bedrooms

  • City view
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Apartment, 2 Bedrooms

Living area

Premium Apartment, 2 Bedrooms

  • City view
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium House

Living area

Premium House

  • City view
  • 437 sq m
  • 11 bedrooms
  • Sleeps 22
  • 1 King Bed and 10 Queen Beds

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About this property

Casa Elena by Otium

Along with concierge services, this smoke-free apartment building has free self-parking and free Wi-Fi in public areas. Each apartment provides a Smart TV with digital channels, plus a kitchen with a fridge, an oven and a microwave. Free WiFi, a coffee/tea maker and a shower are among the other amenities available to guests. Housekeeping is available on request.
Casa Elena by Otium offers 16 air-conditioned accommodations with coffee/tea makers and blackout curtains. This individually furnished accommodation includes desks and dining tables. Accommodation at this 3-star apartment has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include a shower.

This San Juan apartment provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 60-inch Smart televisions come with digital channels. Housekeeping is offered on request and an iron/ironing board can be requested.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Property Registration Number 06-79-20-4683, 66-1046810
Property # 102903608
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

Frequently asked questions

Is Casa Elena by Otium pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Casa Elena by Otium?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Casa Elena by Otium on 18 May 2026 start from NZ$634, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Casa Elena by Otium?

Self-parking is free at this property.

What time is check-in at Casa Elena by Otium?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Casa Elena by Otium?

Checkout is at 11:00 AM.

Where is Casa Elena by Otium located?

Located in Santurce, this apartment building is 0.3 mi (0.5 km) from Calle Loiza and within 3 miles (5 km) of Casino del Mar at La Concha Resort and Condado Beach. Puerto Rico Convention Center is 3.1 mi (5 km) away. Sacred Heart Station is 30 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Casa Elena by Otium Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 18 out of 29 reviews
Rating 8 - Good. 6 out of 29 reviews
Rating 6 - Okay. 1 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 3 out of 29 reviews

8.8/10

Cleanliness

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Check-in

8.8/10

Communication

8.6/10

Listing accuracy

Reviews

Verified

6/10 Okay

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Room, amenities, and location were great. I paid extra for late check out and twice had staff members show up to my room after 11am (one staff member came into my room while I was still here). I don’t think communication was very clear.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vanae Rontay

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved everything about my stay
Stayed 5 nights in Nov 2024
Verified

8/10 Good

James

Liked: Amenities, property conditions & facilities, communication
It was great to be close to the beach, and to be part of a "normal" San Juan neighborhood and close to restaurants and stores. The apartment was basic, clean, with good working appliances and security to get into the building and our quarters. Parking was okay most of the time; we only had to park three blocks away once. Two remotes had dead batteries and replacements for one of them was provided promptly. The other remote needed a small/short battery; we never got that replaced but survived fine without the living room fan/light. Staff was very helpful when we had difficulty finding the place the first night.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Nina

Liked: Cleanliness, room comfort, communication

Great location

Great location! Noisy at night.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

monica

Liked: Cleanliness, property conditions & facilities, communication
Close beach access and safe area
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities, communication
Cool place, close to the beach, easy to park… fast responses with assistance, clean & nice shower.
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Johnny A

Liked: Cleanliness, amenities, property conditions & facilities, communication
Parking was tight
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Rafael

Liked: Cleanliness, property conditions & facilities, communication
Nice location with easy walking access to the beach. Comfortable apartment with a nice kitchen. Water pressure was kind of low. The beach is beautiful with windsurfing going on in the area for those looking to learn or practice.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Enjoyed my stay. Very cozy and safe. I did have issues with receiving check in information via email. But overall- satisfied! My trip to PR was fantastic!
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities, communication
My friends and I took spent our 5 day trip at this location and couldn’t be more satisfied with our experience. It’s safe,quiet,convenient,and close to everything such as nearby beaches,La Placita,Old San Juan,and amazing restaurants. We had the smoothest vacation experience.We’re looking forward to staying at this location again or possibly exploring other properties Otium has to offer. Absolutely a 10 out of 10. Thank you Otium for making this an experience for my friends and I to remember forever.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Jesus Manuel

Liked: Amenities, property conditions & facilities, communication
Great location, safe gated area. Restrooms provided shampoo conditioner and body wash. unfortunately something that was a bit annoying was the floor in my room was quiete dirty. A lot of sand and dirt on the floor. Overall a pleasant stay.
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

ANTHONY

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent property. As advertised plus. The 3 bedroom 3 bath penthouse condo provided everything my party of four needed. Close proximity and cheap Uber ride to Condado, Old San Juan, and Isle Verde. Be advised it is a third floor walk-up but still a great stay. Partial ocean view and a very short walk to the beach. Be advised there is only one TV. I would highly recommend this property.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked the security and that the beach was in walking distance. What I didn't like was that there was mildew in the bathroom ceiling and was extending to the hallway outside of the bathroom. Other than that the place was nice and cozy.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Antonio

Liked: Cleanliness, amenities, property conditions & facilities, communication
I think the property is nice, street well illuminated, we were able to walk the street and the surrounding areas around 9:00 or 10:00 pm and felt pretty much safe, been so close to the beach is nice for morning walks along the shore, in the morning is a little noisy because of the trash collectors emptying the containers, I had a little bit of trouble to open the gate, when we arrived, but a quick phone call and the good directions they gave me solved everything nicely. Overall, we enjoyed it and I asked the other guests in the building and they were pleased as well.
Stayed 7 nights in May 2024
Verified

10/10 Excellent

Stephany

Liked: Cleanliness, amenities, property conditions & facilities, communication
While the parking space was tight, and took a few tries to get into, it was worth it! These apartments are so close to the beach! It is inside a gated community, and the parking and entrance access are also behind gates. The apartment was clean, the A/C worked well, and the kitchen had what we needed. The bedrooms had plenty of space and closet space, bath and beach towels included. There was plenty of hot water. The balcony was awesome for hanging out, listening to the ocean, and watching the (taken care of) stray cats wandering and interacting. 15 minute ride to airport, and 10 minute ride to Old San Juan. Would definitely come back!
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was beautiful and convenient. We felt safe since the community is gated. It was within walking distance of the beach and restaurants, and Uber rides to El Viejo San Juan, Condado Beach, and La Placita were all under $10. Our only minor issue, which wasn’t a big deal, was some ceiling paint falling in one of the bedrooms and the bathroom, likely due to humidity or normal wear and tear. It didn’t bother us much; we simply cleaned it up and moved on with our stay. We also requested fresh towels during our stay, and they were delivered promptly. Overall, we had a great experience and would definitely visit again!
Stayed 4 nights in Oct 2024
Verified

8/10 Good

Amonise

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was lovely and the beach was literally on the same block the house was on. Apartment was convenient to a lot of key places we visited. We did have a nice workout going up and down the stairs. We burned a lot of calories during are trip. Overall property was spacious, clean. We did find a few faults- One the water pressure was extremely low. They offered to have maintenance look at it l. We decline because we where out most of the time and didn’t want anyone in the property while we where out. It was a lil noisy with outside dogs barking often. OverIl, we would stay there again.
Stayed 4 nights in May 2024
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, room comfort, communication

Worst Stay/Horrible Hotels.com Service

The property is bs. Do not waste your time here. They only give you 1 towel and face cloth for your entire stay. They want you to purchase towels, etc through them. The floor is continuously wet, the bed had dirty sheets, there is no salt, sugar, pepper, NOTHING, in the room for your stay. The wet floors caused me to fall. The shower leaks water from bathroom to the bedroom. The water pressure is horrible and slow.The balcony does not drain properly during rainfall. They send you a check in list with the items I stated, 16 hours before you check-in or catch your flight. That way it's hard to find another stay. Hotels.com does NOT stand behind you; they are about them making money. Will dispute. Check out early. WORST STAY AND WORST WEBSITE
Stayed 4 nights in May 2025
Verified

2/10 Terrible

Fatima

Liked: Cleanliness, property conditions & facilities
Truly bummed to leave such a negative review as it is unusual for me to leave these type of reviews but I feel it’s important. To begin with, I was the one that had to reach out to them about check in. Check in was at 4pm and they didn’t reach back out to us about our check in details until about 4:20pm. and not to mention the vehicular gate code not working, so we had no access to the parking inside the apartment complex. As well as finding a ‘Thank you for staying with us card’ under someone else’s name, which I thought was weird. We were supposed to stay here for 5 days, but we only stayed there 3 days due to no running water for 3 days! The water would not come back until late at night any where between 10-11pm. Not to mention how low the water pressure was, specifically from the shower head. Although there was so much back and forth with Otium and given the run around and receiving only “We understand your frustration and we sincerely apologize” they were able to relocate us to another one of their properties for the remaining few days of our stay. We very much appreciated the relocation but I truly believe we will never book with Otium again.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, property conditions & facilities, communication
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Monique

Liked: Cleanliness, property conditions & facilities, communication
Stayed 7 nights in Nov 2024
Verified

2/10 Terrible

Kameron

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Jul 2024
Verified

8/10 Good

AARON

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Dawson

Liked: Cleanliness, property conditions & facilities, communication
Stayed 5 nights in Jun 2024

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