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Hotel Neptun

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Indoor pool
Pool
Exterior
Room
Dining

Reviews

8.8 out of 10
Excellent

Highlights

  • Discover nearby landmarks
    Walk to Warnemunde Beach

Popular amenities

  • On beach
  • Outdoor pool
  • Spa pool on site
  • Self-parking included
  • Airport shuttle available
  • Pets allowed (fee applies)

Explore the area

View map
Seestr. 19, Warnemünde, Rostock, MV, 18119
  • Place, Warnemunde Beach
    ‪1 min walk‬
  • Place, Warnemuende Kur Park
    ‪1 min walk‬
  • Place, Warnemunde Lighthouse
    ‪8 min walk‬
  • Airport, Rostock (RLG-Laage)
    ‪53 min drive‬

Rooms & beds

Spaces

Number of living rooms
Price is avg per night

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About this property

Hotel Neptun

Catch some rays at the beach or spend the day relaxing at Hotel Neptun's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Hotel Neptun offers 338 accommodations with minibars and a safe. Rooms open to balconies. Televisions come with satellite channels and pay-per-view films.

Bathrooms include bathrobes, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool, an outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including thalassotherapy.

Awards and affiliations

Eco-certified property
This property participates in GreenSign Hotel – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

House Rules

Check in after 3:00 PM
Minimum age to rent: 18
Check out before 11 AM
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Pets

Pets allowed: limit 2 total
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Smoking

Smoking allowed: in designated areas

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3.70 per person, per night for adults; EUR 1.45 per night for guests aged 6-14 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 75 per vehicle (one-way)
  • Valet parking fee: EUR 25 per day
  • Pet fee: EUR 28 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 55.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 17438
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars.

Frequently asked questions

Does Hotel Neptun have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Hotel Neptun pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of EUR 28 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Neptun?

Self-parking is free at this property.

What time is check-in at Hotel Neptun?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM.

What time is check-out at Hotel Neptun?

Checkout is at 11 AM.

Does Hotel Neptun provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM-5:30 AM on request. A fee of EUR 75 per vehicle applies.

Where is Hotel Neptun located?

Located in Warnemünde, this beachfront hotel is on the boardwalk, just steps away from Warnemunde Beach and Warnemuende Kur Park. Meyers Mill and Warnemunde Lighthouse are also within 10 minutes. Warnemuende Station is 12 minutes by foot and Warnemünde Werft Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Hotel Neptun Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 481 out of 884 reviews
Rating 8 - Good. 303 out of 884 reviews
Rating 6 - Okay. 77 out of 884 reviews
Rating 4 - Poor. 18 out of 884 reviews
Rating 2 - Terrible. 5 out of 884 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was the best I ever had. Also the swimming pool and the sauna were great!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Staff were wonderful and the location can't be beat.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel in perfekter Lage
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Tatjana K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation by the Sea

Wonderful hotel by the Baltic Sea. I truly enjoyed the sauna, the pool and all the amenities offered.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nicely maintained. Loved the breakfast on the 19th floor.
Stayed 1 night in May 2024
Verified

8/10 Good

Birgit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, service super
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Rebecca

Liked: Amenities
One of the best hotels that I have stayed at. Large walk in shower! Across the street from sand dunes and the beach.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in May 2025
Verified

8/10 Good

Katrin

Liked: Staff & service, property conditions & facilities
...
Stayed 5 nights in Aug 2025
Verified

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived this hotel. More about that later. First you should know this hotel has NO AIRCONDITIONING. None. Open a window. Bugs may come in. It was 68 to 70 degrees farenheit during our stay. We were fine . Lovely room with ocean view. Boardwalk leads to shopping and dining area. Spacious room with drawers and shelves. Pool us in the spa and a bit strange. Spa people want you to buy $22 bathing shoe to go in.. Lovely hotel enjoyed our visir very much.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort

Poor training of staff

I was told to call the hotel and they would call a taxi to pick us up at the Warnemunde Werft Train Station. We called the hotel 5 times over a 45 minute time period and no one answered the phone. Finally we asked someone getting off a train about their not answering the phone. He tried twice on his phone and still no answer. Another person said to walk to the bus station and take the bus which we did. It took us almost two hours to get to the hotel. When we were checking in, the phone rang several times and none of the people checking us in answered the phone. When we checked out of the hotel, we just realized that we were overcharged by 50 Euros and our bill is INCORRECT. We were charged 50 Euros for parking a car, which is a problem because we did not have a car. Thus, a credit needs to be issued on the credit card used. We already left Germany and are not returning. The correct total amount should be 25,90 Euros, not 75,90 Euros. The bill number is 1297678 . Thank you Ronald and Lena Marie Berezniak
Stayed 2 nights in May 2024
Verified

10/10 Excellent

S.

Liked: Cleanliness, amenities, property conditions & facilities
Alles bestens, vom Zimmer mit der tollen Aussicht auf die Mole,Personal sehr freundlich, FRÜHSTÜCKSBUFFET der Hammer, da bleiben keine Wünsche offen. Kommen immer wieder gerne.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Stefanie

Liked: Cleanliness, amenities
Whirlpool, Sauna, Fitnessraum, phantastisches Frühstück
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war zum ersten Mal mit Mann und Enkelkind im Hotel Neptun. Wir waren rundherum zufrieden, auch wenn das Hotel an einigen Stellen noch den typischen DDR Charme versprüht, was aber überhaupt nicht schlimm ist. Das Frühstück war super, einzig die nochmalige Zuzahlung für das Frühstück in Etage 19 fanden wir überzogen, zumal das Hotel an sich auch nicht günstig ist. Wir kommen dennoch sehr gern wieder. Die nächste Buchung ist in Vorbereitung 😉👍.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten ein Kurzurlaub gemacht und uns hier sehr gut gefallen hat.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Cornelia

Liked: Amenities, property conditions & facilities
Wir fahren seit 10 Jahren mindestens einmal im Jahr ins Neptun. Die Servicequalität und das Preis-Leistungs Verhältnis hat doch stark nachgelassen! Bsp. Auf eine Mail w/ einer Tischreservierung in der Panoramabar wurde gar nicht geantwortet ( Anwort des Personals auf Nachfrage: es kommen zuviele Tischreservierungen rein und sie kommen nicht hinterher😳) Hallo, es ist ein sehr teures Hotel😳 Parkgebühren sind inzwischen bei 25 EUR p.T. Auch auf einer sehr höflichen Anfrage, ob wir ein Zimmer mit Ausblick zum Teepott haben könnten, wurde uns mitgeteilt, nur gegen Aufpreis von 60 EUR😳 In der Dusche Zimmer 1102 ist an den Ecken schwarzen Schimmel oder sowas ähnliches😳
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein toller Aufenthalt
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Eva

Liked: Cleanliness, amenities, property conditions & facilities
War einfach schön
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wir kommen wieder, sehr schönes Hotel!

Wir hatten ein Eckzimmer, war sehr schön mit viel Platz. Wir waren jeden Abend irgendwo im Hotel zum essen war überall super lecker. Auch die Weinkarte ist wirklich super. Der Sauna Bereich ist wirklich sehr groß und schön neu. Durch die Lage am Strand ist die Kombi aus 5 Sternen und Strandurlaub wirklich sehr angenehm. Frühstück in der oberen Etage hat schon was.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr guter Empfang, toller Blick aus der 15 Etage, Betten sauber, schwimmen entspannt einfach selber mal ausprobieren
Stayed 2 nights in Jun 2025
Verified

4/10 Poor

Kathrin

Disliked: Amenities, property conditions & facilities
Veraltet,kein 5 sterne
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

Bodo

Liked: Cleanliness
Disliked: Staff & service
Das Personal an der Rezeption war inkompetent und unfreundlich bis arrogant. Personal beim Frühstück war sehr nett und zuvorkommend. Aus meiner Sicht ist das Neptun kein 5 Sternhotel. Schon im Eingangsbereich verspürt das Hotel noch den alten “Ostcharme”. Wer ein tolles Hotel sucht, sollte das Hohe Dünne buchen. Ich kann das Neptun als 5 Sternehotel nicht empfehlen.
Stayed 1 night in Jun 2025