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Aparthotel

Playa Palms Beach Hotel

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Photo gallery for Playa Palms Beach Hotel

Outdoor pool
Outdoor pool
Exterior
Breakfast area
Beach/ocean view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Outdoor pool
  • Kitchenette
  • Laundry room
  • Air-conditioning
  • Garden
The current price is NZ$163
includes taxes & fees
10 May - 11 May

Explore the area

View map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Place, Playa del Carmen Main Beach
    ‪1 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪6 min walk‬

Choose your unit

View all photos for Studio, 1 Queen Bed, Garden View

Room

Studio, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Ocean Front Studio

Room

Ocean Front Studio

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Garden View

Private kitchen

Apartment, 1 Bedroom, Garden View

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room

Room

Family Room

  • Ocean view
  • 67 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Penthouse

Room

Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Studio, Partial Ocean View

Room

Studio, Partial Ocean View

8.4 out of 10
Very good
(19 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room Standard with Garden View

Room

Double Room Standard with Garden View

  • Garden view
  • 23 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Room Standard with Partial Sea View

Room

Double Room Standard with Partial Sea View

  • Partial sea view
  • 25 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Room Standard with Sea View

Room

Double Room Standard with Sea View

  • Sea view
  • 33 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Quadruple Room Standard with Partial Sea View

Room

Quadruple Room Standard with Partial Sea View

  • Partial sea view
  • 38 sq m
  • Sleeps 4
  • Free Wi-Fi

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About the area

Playa del Carmen

Located on a private beach, Playa Palms Beach Hotel is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. With scuba diving, snorkelling and waterskiing nearby, you'll find plenty of adventures in the water.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa del Carmen Main Beach - 1 min walk - 0.1 km
  • Calle 12 - 1 min walk - 0.1 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 6 min walk - 0.6 km
  • Mamitas Beach - 10 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬4 min walk
  • ‪Calle 12 - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Mandala - ‬2 min walk
  • ‪La Caprichoza - ‬3 min walk

About this property

Playa Palms Beach Hotel

A private beach, an outdoor pool and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a furnished balcony and premium bedding.
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately USD 10 for adults and from USD 10 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Does Playa Palms Beach Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Playa Palms Beach Hotel?

As of 5 May 2026, prices found for a 1-night stay for 2 adults at Playa Palms Beach Hotel on 10 May 2026 start from NZ$163, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Playa Palms Beach Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Playa Palms Beach Hotel?

This property doesn't offer parking.

What time is check-in at Playa Palms Beach Hotel?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at Playa Palms Beach Hotel?

Checkout is at noon.

Does Playa Palms Beach Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 100 per vehicle applies.

Where is Playa Palms Beach Hotel located?

Located in Downtown Playa del Carmen, this beachfront aparthotel is in the city centre, just steps away from Calle 12, Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Playa Palms Beach Hotel Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 999 out of 1814 reviews
Rating 8 - Good. 503 out of 1814 reviews
Rating 6 - Okay. 168 out of 1814 reviews
Rating 4 - Poor. 64 out of 1814 reviews
Rating 2 - Terrible. 80 out of 1814 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.8/10

Check-in

9.2/10

Communication

9.0/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Tejaswini

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great hotel
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Albert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect place and very well maintained
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Karina

Liked: Cleanliness, amenities, communication
Good hotel with central location
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Donald

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was very clean and comfortable. Staff is very friendly.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Maricella

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved area to all shopping and attractions.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Paul

Small clean property with great staff and safe
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, room comfort, communication
Beach view stunning from the room!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, communication
Amazing hotel and staff was super! Especially Alex and Alfredo. They assisted us and went above and beyond. We hope to be back as it’s a gem of place in Playa Del Carmen!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place and affordable.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, room comfort, communication
Kitchen was clean and well equipped. Beach was small and rocky but nice to sit and relax.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a lovely smaller place in a great location- staff are lovely and the rooms are spacious and comfortable. Very friendly helpful staff and good small beach with lovely views
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Just far away enough from the nightlife where you can’t hear them, location can’t get much better
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Narmina

Liked: Cleanliness, amenities, property conditions & facilities, communication
I really liked the property it was close to main street in Playa del Carmen and still very quiet and peaceful.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Terry Morton

Liked: Cleanliness, property conditions & facilities, communication
Charming property in excellent location, close to restaurants, bars, shopping & beach
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room as well as hotel common area kept very clean. Staff were fantastic, very helpful. Fast wifi and good a/c Overall very happy staying here Would definitely stay again
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Serge

Liked: Cleanliness, property conditions & facilities, communication
Nice place, friendly staff, atv parking right out front
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay. We are truly happy with this hotel.
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

JENNIFER

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spotless great studio with a balcony providing amazing ocean views. Staff was fantastic, location was perfect, super close to 5th avenue but far enough away so sleep wasn’t disturbed. Small private beach with loungers and umbrellas. Will stay here again!
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Bendhiba

Liked: Cleanliness, amenities, property conditions & facilities, communication
Rooms could use a bit more of love. Great staff and perfect location though.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is my 3rd stay at the Playa Palms Beach Hotel. I love its boutique style, clean, ample sized rooms and its close proximity to the lively nightlife and restaurants but tucked away quietly on a "very" small beach. I also enjoyed having my daily breakfast, always delivered on time, on my private patio/balcony overlooking the ocean.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, communication
Staff was excellent. Room was clean and comfortable. Location, location location! Will stay here again.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Sriharsha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Rooms are clean, good location to hangout near by. Parking needs to be figured out during day
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, room comfort, communication
It’s a beautiful view to wake up to every morning from our room! Our room is nicely furnished with two burners and a refrigerator/freezer and the right amount of dishes, silverware etc. Carlos and all staff are so welcoming and helpful! The beach has plenty of chairs with sun or shade. We have stayed here many times through the years and will return! Highly recommend!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was great. Clean. Plenty of hot water. View and balcony with the hammock were wonderful. It’s just sad to see how eroded the beach is now and how much algae there is. Great location. Very walkable. Staff friendly and helpful. Thank you. Would stay again.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and perfectly located to the restaurants, shopping, and nightlife.
Stayed 2 nights in Jun 2025