Aparthotel

Casa del Árbol Condo

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Photo gallery for Casa del Árbol Condo

A swimming pool with a white deck and railings, surrounded by a white building with balconies and a tree.
A modern living room with a built-in bench, large windows, and a water dispenser.
A modern living room with a sofa, a coffee table, and a dining area with chairs and a table.
A cozy seating area with a built-in bench, a water dispenser, and large windows offering a view of greenery outside.
A bedroom with a bed, a desk, a chair, a television, and a wardrobe.

Reviews

8.0 out of 10
Very good

Highlights

  • Private garden

    A rare find — relax in the peaceful, private garden space.

Popular amenities

  • Outdoor pool
  • Street parking available
  • Kitchen
  • Air-conditioning
  • Balcony or patio
  • Free Wi-Fi
The current price is NZ$60
includes taxes & fees
29 Oct - 30 Oct

Explore the area

View map
Calle 21 Sur con Diagonal 85 Sur, Mz. 275 Lotes 24 y 25, Playa del Carmen, QROO, 77712
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Place, Playacar Beach
    ‪4 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪7 min drive‬

Choose your unit

View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

A hotel room with a bed, two nightstands, a painting of boats on a beach, and a swan-shaped bedspread.

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free wired internet

View all photos for Superior Apartment, Multiple Beds, Kitchenette

A hotel room with a bed, a nightstand, a lamp, a painting on the wall, and a view through the window.

Superior Apartment, Multiple Beds, Kitchenette

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds
  • Free wired internet

View all photos for Junior Apartment, 2 Bedrooms, Kitchenette

A hotel room with a bed, a nightstand, a lamp, a painting on the wall, and a view through the window.

Junior Apartment, 2 Bedrooms, Kitchenette

  • 65 sq m
  • Sleeps 5
  • 1 King Bed, 2 Single Bunk Beds and 1 Single Sofa Bed
  • Free wired internet

View all photos for Exclusive Penthouse, 1 King Bed

A balcony with a table and chairs, large windows, and a sunset view.

Exclusive Penthouse, 1 King Bed

  • 62 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level

A bedroom with a bed, a desk, a chair, a television, and a wardrobe.

Deluxe Penthouse, 1 Bedroom, Executive Level

  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bunk Bed
  • Free wired internet

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About this property

Casa del Árbol Condo

This aparthotel features an outdoor pool, concierge services and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and a garden are on-site. Each apartment provides a kitchen with a fridge, plus free WiFi, free wired Internet and a flat-screen TV with cable channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include a balcony and a minibar. Housekeeping is available once per stay.
Casa del Árbol Condo offers 30 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, separate dining areas and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:30 AM

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 4 per cent

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 12 for adults and from USD 10 for children
  • Airport shuttle fee: USD 110.00 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 22316404
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

Frequently asked questions

Does Casa del Árbol Condo have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Casa del Árbol Condo?

As of 20 September 2026, prices found for a 1-night stay for 2 adults at Casa del Árbol Condo on 29 October 2026 start from NZ$60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Casa del Árbol Condo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa del Árbol Condo?

There is free parking nearby.

What time is check-in at Casa del Árbol Condo?

Check-in start time: 3:00 PM; check-in end time: 1:30 AM.

What time is check-out at Casa del Árbol Condo?

Checkout is at noon.

Does Casa del Árbol Condo provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110.00 per vehicle applies.

Where is Casa del Árbol Condo located?

Located in Ejidal, this aparthotel is within 2 mi (3 km) of Quinta Avenida, Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Casa del Árbol Condo Reviews

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 174 out of 366 reviews
Rating 8 - Good. 96 out of 366 reviews
Rating 6 - Okay. 35 out of 366 reviews
Rating 4 - Poor. 23 out of 366 reviews
Rating 2 - Terrible. 38 out of 366 reviews

8.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Check-in

7.6/10

Communication

7.4/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed a few times at the property! Staff have always been friendly and very helpful. Cleaning was exceptional.
Stayed 14 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication
The hotel is clean and very simple, I liked having access to a full kitchen although this hotel is a bit far from the main attractions of Cancun and playa del Carmen if you do not rent a car. The staff was very nice .
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Internally the room was clean & presentable. No difference from previous stays. Very disappointed the elevator was not working, considering having to climb to the top floor with heavy luggage. Ouside balcony was in dire need of painting! Cleaning staff where exceptional, and other staff very friendly.
Stayed 14 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a great place to stay at Big plaza just walking distance (for those who enjoy walking) The rooms with kitchenette are excellent and convenient. Will definitely stay again if i go back to playa del Carmen
Stayed 5 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything great for the price
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Safety, large apartments, friendly staff, groceries not too far away
Stayed 28 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
super happy, I just love the place.
Stayed 8 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Personally it was so beautiful and I recommend
Stayed 5 nights in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was great. More then expected. The staff was very friendly. We really enjoyed our time there. Only issue we had booked for penthouse as there was an elevator and after day 3 elevator didn't work so we had to walk all those stairs. I do realize fixing it was out of the employees control so we can't say anything bad or negative about that. Overall I believe we had a great stay. Exactly what we wanted away from the tourist zone.
Stayed 9 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information.
Stayed 12 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Very clean 👍
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price.
Stayed 9 nights in Feb 2024
Verified review

2/10 Terrible

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
The place is very dirty, horrible smell I can’t believe how this place is open, If you can choose another hotel do it Everything is in really bad shape the picture in this website is totally fake
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Disliked: Cleanliness, communication
Walls dirty, sheets with stains... needs maintenance.
Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities, communication
Outdated
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Disliked: Communication
It was about 7pm. There was no staff, the door was locked when we arrived, no communication before, and no one answering Waht’s app phone calls and texting. We only had eSIM. We waited half hour there and luckily other clients walked by and help make a call to the host, finally got in.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay
Stayed 3 nights in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and outdated place. We could not stay there for the time of our vacations. Communication with the staff only in Spanish nobody speaks English. Stay away from this place!!!! I
Stayed 7 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything has been said on previous reviews.
Stayed 7 nights in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness
The room was dirty, still had clothes and trash from previous people, walls and doors were brown with dirt when should have been white, no signal on the TVs, locks on doors and windows flimsy, some broken or about to break….. gentleman at the check in was pleasant but was gone early and wasn’t back till late morning…. Just not what I was expecting from the pictures Should have read reviews better before booking
Stayed 7 nights in Oct 2025
Verified review

6/10 Okay

Liked: Room comfort
The good: it was cheap and spacious. Large fridge and kitchen. The bad: you can tell the front door had been forced open and they had not fixed it. Parking was on the street and felt sketchy.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Not much has changed from previous stays at this property. The staff are friendly and helpful, willing to provide service when required. The area around is not a reflection on the property itself, because it is located in a residential part of the city. Management have attempted to maintain the property to a good standard, especially after the recent storm weather! Overall I chose this property because I have had long stays in the past, which had been comfortable, and the rates are very good.
Stayed 7 nights in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, room comfort, communication
No hot water in the showers.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Disliked: Amenities
The overall stay was good and the price was very reasonable for what was offered. However, we were given a different room than the one we originally booked, which was disappointing. While the alternative room was still open clean and comfortable, it didn’t have the specific features or layout we were expecting, like a loft bed we had anticipated for our 9 year old son. It would’ve been helpful to have been notified in advance or offered a choice. That said, the service was decent and the location worked well for our needs as we spent a majority of our time out exploring.
Stayed 4 nights in Apr 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
The room was on 4 th floor with an elevator that got stuck 2x my husband had to force the doors open. The beds were hard as rocks. The whole condo was infested with ants. No one at front desk before 8:30 am or after 7pm
Stayed 6 nights in Oct 2022

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