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Aparthotel

Ascott Raffles City Shenzhen

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Photo gallery for Ascott Raffles City Shenzhen

Exterior detail
Indoor pool
Exterior
Room
Breakfast area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
The current price is NZ$242
includes taxes & fees
1 Jun - 2 Jun

Explore the area

View map
No 22 Dengliang Road, Nanshan District, Shenzhen, Guangdong, 518054
  • Place, Coastal City
    ‪18 min walk‬
  • Place, Xin'an Nantou Ancient City
    ‪2 min drive‬
  • Place, Shenzhen University
    ‪2 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪17 min drive‬

Choose your unit

View all photos for Executive Studio

Room

Executive Studio

  • 58 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Executive Twin Bed

Room

Studio Executive Twin Bed

  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for 1 Bedroom Executive

Room

1 Bedroom Executive

  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 Bedroom Premier

Room

1 Bedroom Premier

  • 90 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Executive

Living room

2 Bedroom Executive

  • 122 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Premier

Room

2 Bedroom Premier

  • 136 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for 3 Bedroom Premier

Room

3 Bedroom Premier

  • 178 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed
  • Free Wi-Fi

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About this property

Ascott Raffles City Shenzhen

An indoor pool, a restaurant and a fitness centre are available at this aparthotel. WiFi in public areas is free. Other amenities include a bar/lounge, a business centre and dry cleaning. Each apartment features a kitchen with a fridge and a microwave, plus an all-in-one washing machine and dryer and an LCD TV with cable channels. Free WiFi, room service and free bottled water are among the other amenities available to guests.
Ascott Raffles City Shenzhen offers 182 air-conditioned accommodations with all-in-one washer/dryers and a safe. LCD televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Shenzhen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 79.5 for adults and from CNY 40 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 23408903
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Ascott Raffles City Shenzhen have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Ascott Raffles City Shenzhen?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Ascott Raffles City Shenzhen on 1 June 2026 start from NZ$242, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ascott Raffles City Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Raffles City Shenzhen?

This property doesn't offer parking.

What time is check-in at Ascott Raffles City Shenzhen?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Ascott Raffles City Shenzhen?

Checkout is at noon.

Where is Ascott Raffles City Shenzhen located?

Located in Nanshan, this luxury aparthotel is within 6 mi (10 km) of Window of the World, Happy Valley and Splendid China Folk Village. Coco Park Shopping Center and Hong Kong Wetland Park are also within 12 mi (20 km). Nanyou Station is 11 minutes by foot and Dengliang Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Ascott Raffles City Shenzhen Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 45 out of 78 reviews
Rating 8 - Good. 24 out of 78 reviews
Rating 6 - Okay. 4 out of 78 reviews
Rating 4 - Poor. 3 out of 78 reviews
Rating 2 - Terrible. 2 out of 78 reviews

9.0/10

Cleanliness

7.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Check-in

8.8/10

Communication

10/10

Listing accuracy

Reviews

Verified

10/10 Excellent

NG SOK

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and clean room.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Ka Yin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close proximity to major shopping malls and attractions at Nanshan area. Great services and family friendly especially on room choices.
Stayed 1 night in Sep 2025
Verified

8/10 Good

CARMEN

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, and the hotel had direct access to the shopping center without to go to the outside entrance.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Muhammad Nasruddin

Liked: Cleanliness, room comfort, communication
A great hotel next to the Raffles City Mall and also the metro that provides easy access to tourist places in Shenzhen. There is also a delicious halal restaurant located 5 mins away from the hotel that is not shown in google map. We truly enjoyed the comfortable stay.
Halal restaurant opposite the hotel area
Stayed 4 nights in Nov 2025
Verified

8/10 Good

gilles

Liked: Cleanliness
very quiete hotel linked to a mall. Nice large rooms. few employees speak English but we can manage.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Qi

Liked: Cleanliness, amenities, property conditions & facilities, communication
a hotel that is convinient for long stay. Nice location, with plenty of choices of foods.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities, communication
what a great place if you need to be in this area
Stayed 1 night in Apr 2025
Verified

8/10 Good

Helen Mui Leng

Liked: Cleanliness, amenities, property conditions & facilities, communication
Overall service & location of service apartment
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Po Ting

Liked: Cleanliness, amenities, communication
room is clean and tidy
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Shwu Yng

Liked: Cleanliness, room comfort, communication
Love the proximity to shops and food. However think the pin to the entrance is not accurate and at night the lights are too dimmed as well .
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

GAN

Liked: Cleanliness, room comfort, communication

good value,great location and superb beds

its for a group of 4 and the 2 bedroom suite was spacious, clean and the location of the hotel cannot get any better. highly recommend for an overnight stay at this hotel. the mattress was sooo comfortable all of us had such good rest..
Stayed 1 night in Oct 2024
Verified

8/10 Good

gilles

Liked: Cleanliness, room comfort
After a problematic arrival (hotel door closed at 4am!!). The stay went better. Hotel with minimum service but directly linked to a mall. Pleasant room. Nice neighborhood, metro 2 steps away.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Josue

Liked: Cleanliness, amenities, property conditions & facilities, communication
The rooms are nice and spacious. Theres a mall next to it that has direct access with the hotel. The food there is good. Theres also a market to buy snacks.
Stayed 7 nights in Apr 2024
Verified

10/10 Excellent

Aaron Bob Man

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great service
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

ChoongKiat

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good for business people...
Stayed 7 nights in Mar 2024
Verified

8/10 Good

KAR KIT

Liked: Cleanliness, room comfort, communication

So far so good!

So far it is OK
Stayed 1 night in Jun 2024
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ascott stay apr-18

Note this is an apartment type arrangement with a large room also containing a kitchen. There is no restaurant or room service but a maid service cleans and refreshes each day. Mall attached to building so food and coffee available close but it’s not clear from accomodation description it’s not a traditional hotel. Breakfast is predominantly Asian but a good selection. Wi-fi is free but is not the best as it dropped several times and could also be slow
Verified

4/10 Poor

Ho Yi

Disliked: Property conditions & facilities
The room is so small and very old unlike what the photos show on Expedia website (HUGE DIFFERENCE). The bed is so small, like a single bed but not queen size bed. Noisy environment, always traffic jam around the hotel. Very disappointing.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Josephine

Liked: Cleanliness, room comfort, communication

值得推介

住在這酒店經驗非常好。地點方便，而樓下是一個5樓的商場。很多餐廳的選擇。打車亦很方便。
Stayed 1 night in Jan 2025
Verified

8/10 Good

Josephine

Liked: Cleanliness, room comfort, communication

方便和舒適的好酒店

我登記的時候問前台我有沒有訂到第二天的早餐。他告訴我沒有, 但後來我自己發現我已付了錢。 我再次詢問才知道他們弄錯了。
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Angenehme Unterkunft mit grossen Zimmern in unmittelbarer Nähe von Shops und zahlreichen Restaurants.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

GiGi

Liked: Cleanliness, amenities, property conditions & facilities, communication
房間隔音不太好
Stayed 1 night in Apr 2024
Verified

8/10 Good

CHUN KIN

Liked: Cleanliness, property conditions & facilities, communication
好
Verified

10/10 Excellent

Kwan Yee Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
非常好 下次一定再入住
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Mei Hung

Liked: Cleanliness, room comfort, communication
酒店地點方便，酒店下面商場加鄰近都有大量餐廳選擇，不怕無嘢食。按摩也有，不用等。
Stayed 2 nights in Sep 2023