Aparthotel

U-Sense Madrid Santa Ana

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Photo gallery for U-Sense Madrid Santa Ana

A modern living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.
A modern dining area with a round table, black chairs, and a vase with plants.
A modern kitchen with a large island, bar stools, a built-in oven, and a potted plant.
A modern living room with a wooden console, a sofa, a dining table with chairs, and wall-mounted lighting.
A modern kitchen with a bar area, wooden stools, and a large potted plant.

Reviews

8.8 out of 10
Excellent

Highlights

  • Discover nearby landmarks
    Walk to Puerta del Sol

Popular amenities

  • Air-conditioning
  • Kitchen
  • Refrigerator
  • Washing machine
  • Breakfast available
  • Free Wi-Fi in public areas
The current price is NZ$318
includes taxes & fees
24 Jan - 25 January 2027

Explore the area

View map
Plaza de Sta. Ana 2, Madrid, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Gran Via
    ‪7 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Choose your unit

View all photos for Superior Apartment, 2 Bedrooms, City View

A neatly made bed with white linens, two bedside tables with lamps, and a large padded headboard.

Superior Apartment, 2 Bedrooms, City View

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Apartment, 2 Bedrooms, Non Smoking

A bedroom with a bed, white walls, a door leading to a hallway, and a closet.

Standard Apartment, 2 Bedrooms, Non Smoking

  • 64 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Superior Apartment, 2 Bedrooms, City View

A modern living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.

Superior Apartment, 2 Bedrooms, City View

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Family Apartment, 2 Bedrooms, City View

A living room with a sofa, armchair, coffee table, and a flat-screen TV mounted on the wall.

Family Apartment, 2 Bedrooms, City View

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Large Single Beds and 1 Double Sofa Bed

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About this property

U-Sense Madrid Santa Ana

Express check-in, express check-out and tour/ticket assistance are available at this smoke-free aparthotel. WiFi in public areas is free. The apartment has 2 bedrooms and offers free WiFi and a Select Comfort bed. Guests will find a kitchen with a fridge, an oven, a stovetop and a microwave. Housekeeping is available on request.
This aparthotel offers 8 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Madrid aparthotel provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is provided on request.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 300 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: from approximately EUR 14 for adults and from EUR 14 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 32869597
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

Frequently asked questions

Is U-Sense Madrid Santa Ana pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at U-Sense Madrid Santa Ana?

As of 30 September 2026, prices found for a 1-night stay for 2 adults at U-Sense Madrid Santa Ana on 24 January 2027 start from NZ$318, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at U-Sense Madrid Santa Ana?

This property doesn't offer parking.

What time is check-in at U-Sense Madrid Santa Ana?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at U-Sense Madrid Santa Ana?

Checkout is at 11:00 AM.

Where is U-Sense Madrid Santa Ana located?

Located in Madrid Centro, this aparthotel is within a 5-minute walk of Plaza de Santa Ana and Puerta del Sol. Plaza Mayor and Gran Via are also within 10 minutes. Sol Station is only a 5-minute walk and Sevilla Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

U-Sense Madrid Santa Ana Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 16 out of 23 reviews
Rating 8 - Good. 4 out of 23 reviews
Rating 6 - Okay. 0 out of 23 reviews
Rating 4 - Poor. 2 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

9.4/10

Cleanliness

7.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Check-in

8.0/10

Communication

10/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a cozy place in the center of all the great culture of Madrid.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
This apartment is in prime location! Everything was so convenient and we walked everywhere. The apartment is super cute and very clean. It has all the things you will need. Host was pretty responsive. I highly highly recommend this apartment.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

Fabulous

Fabulous apartment in a great location. This was our 4th stay in this apartment & we love it. However,the price has doubled since staying the same week last year,so we may not be able to afford to return
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean apartment. Great location overlooking Santa Ana square. Just be aware that there are restaurants with outside seating in the square so you will definitely hear people if you have the windows open. However, it was not loud enough to disturb us with the windows closed. Good communication with property managers. Would stay here again if we make it back to Madrid.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The apartment it self was really good, with good space, fittings and excellent bathrooms. It is well located in central Madrid with restaurants and shops and a supermarket nearby. The big problem was arriving and not being able to get in. The door lock would not respond to the app and we were unable to get in until the Usense gave us a code. It was clear that the lock had been broken for some time as there was a physical card left in the apartment as we were also directed to do when checking out. That Usense had not fixed it is unacceptable. It spoiled our stay.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
A very comfortable apartment, decorated nicely. The location was very good, although the Plaza Santa Ana has some construction going on so the view wasn’t as visually appealing as it might normally be… but I did not notice noise from the construction, nor any inconvenience because of it, so it was all good! I wasn’t aware that there was not a front desk at this property (perhaps it was in the description and I didn’t notice it?), and this caused a slight problem for us… firstly, we were not able to leave luggage when our flight arrived before check in time (we used a recommended locker facility), and when a piece of luggage did not arrive with us, there was no front desk to receive it, so we were forced to wait around the apartment rather than be out sight-seeing. But, the apartment itself was excellent and I would definitely consider staying there again.
Stayed 3 nights in Sep 2025
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Communication

Give us all your personal Data! SCARY!

Personal Data personal data personal data AFTER you make a Non Refundable reservation, then you have to give all types of personal data, for everyone. DOB, Passport number, address, Email for each person in your room. Totally uncomfortable doing this. HOTELS.com first says unreasonable, then says you have to do it, or cance AND lose all your money. THEN you are asked to Download a KEY APP to open door, that gives access to your phone. THEN the arrival says somone will meet you on Arrival, but there is no one. Virtual Virtual. THEN showed up 3 hours early, room is ready. Want to put bags in room That will be an extra charge $$$ I would never rent from them again
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Excelente apartamento

Excelente lugar para descansar. Súper limpio y muy cómodo
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Muito bom

Apartamento novíssimo, com todo o necessario. Camas super confortáveis, cozinha equipada. Único ponto negativo foi não terem nos avisado que o estacionamento em frente ao hotel (recomendado por eles próprios) não estava disponível, por estar em obras. Perdi um bom tempo circulando pelo centro, tentando achar uma solução.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Top locatie. Mooie en schone kamers. Overal dichtbij. Goede en hulpzame communicatie per whatsapp! Aanrader! Volgende keer Madrid weer hier boeken
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Disliked: Communication

O custo beneficio foi bom

Foi boa, porém no check-in foi confuso, não houve uma orientação correta, ficamos em frente a acomodação sem saber como proceder o check-in, ai tinha uma pessoa na entrada da acomodação, que nos orientou e nos forneu a chave de acesso do apto.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a wonderful apt. in the center of Madrid with access to everything; very nice and comfortable for 3 people and would stay here again / thank you, jc
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful apt in great area-mgt needs improvement

Location and apartment were great but there were a number of issues related to getting into apartment that were very frustrating including being locked out several times when we had to call company in Salamanca to try to open the door electronically. Serious absentee management problems with staff with limited English that have trouble helping solve problems. No mention of a Cleaning fee to paid before hand & apartment web site doesn’t have helpful contact info such as their WhatsApp.
Stayed 3 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean, comfortable with a fully equipped kitchen with washer & dryer!
Stayed 3 nights in Jun 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort
Es un engaño. Te cobran 50 Euros adicionales por obtener un codigo de acceso. No hay nadie con quien quejarte y no te queda mas que pagar. No regresaria por nada. Y su sistema me cobro doble. Me cobró 100 Euros
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Jan 2025
Verified review

4/10 Poor

Stayed 6 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019