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Aparthotel

12 London Street Apartments

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Photo gallery for 12 London Street Apartments

Room
Exterior
Room
Dining
Bathroom

Reviews

7.4 out of 10
Good

Popular amenities

  • Street parking available
  • Kitchen
  • Laundry room
  • Air-conditioning
  • Garden
  • Free Wi-Fi
The current price is NZ$361
includes taxes & fees
14 Jun - 15 Jun

Explore the area

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12 London St, London, England, W2 1HL
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Paddington Central
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Choose your unit

View all photos for Standard Apartment

Room

Standard Apartment

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Apartment

Room

Superior Apartment

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

12 London Street Apartments

Along with a restaurant, this smoke-free aparthotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business centre, a conference centre and a business centre. Each apartment features a kitchen with an oven and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Comforts include a pillowtop bed and premium bedding, and guests will also find conveniences, such as 2 bathrooms and a dining area. Housekeeping is available on request.
12 London Street Apartments offers 4 air-conditioned accommodations, with laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Accommodation at this 3.5-star aparthotel has kitchens with stovetops, separate dining areas and kitchenware and utensils. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on request and an iron/ironing board can be requested.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The check-in location differs from the property location; go to: [16 London Street, Paddington, London W2 1HL]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 5.99 to 19.99 for adults and GBP 4.99 to 14.99 for children
  • Nearby parking fee: GBP 30 per day (328 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 51818348
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned

Frequently asked questions

Is 12 London Street Apartments pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at 12 London Street Apartments?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at 12 London Street Apartments on 14 June 2026 start from NZ$361, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at 12 London Street Apartments?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at 12 London Street Apartments?

Checkout is at 11:00 AM.

Where is 12 London Street Apartments located?

Located in London City Centre, this aparthotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Marble Arch and Kensington High Street are also within 1 mile (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

12 London Street Apartments Reviews

Reviews

7.4

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 23 out of 64 reviews
Rating 8 - Good. 16 out of 64 reviews
Rating 6 - Okay. 11 out of 64 reviews
Rating 4 - Poor. 8 out of 64 reviews
Rating 2 - Terrible. 6 out of 64 reviews

7.6/10

Cleanliness

6.6/10

Amenities

6.4/10

Property conditions & facilities

9.6/10

Check-in

8.2/10

Communication

10/10

Listing accuracy

Reviews

Verified

8/10 Good

Victoria

Liked: Cleanliness, communication
Excellent location.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Diana Elmegaard

Liked: Cleanliness, amenities, communication
Fantastic flat for our family! Location is perfect for both Heathrow and anywhere in the city of London. Picked up the key from Hotel Indigo where all the staff are brilliant. They sorted out anything we needed. Brwakfast at Bella Italia two doors down is a must. We Will most definitely be back!
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Lori

Liked: Cleanliness, room comfort, communication
The apartment was spotless the kitchen was a little tired and lacked some key utensils, but ideal for a last minute break.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kwok Hung

Liked: Cleanliness, amenities, communication
Very convenient location with just a few minutes walk from Paddington Station. Lots of shops and restaurants in the vicinity. Friendly and helpful staff. Full kitchen with complimentary soft drinks in the fridge. Just a reminder that there is no lift.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, room comfort, communication
Handy to transport. Quiet. Liked that there was a washing machine. Enjoyed having a bit more space than a hotel room The only drawback… stairs
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great flat for our stay. Easy checkin and checkout.
Stayed 6 nights in Sep 2022
Verified

4/10 Poor

VIVEK

Disliked: Cleanliness, room comfort, communication

Very small place although great location.

Extremely small place located on the second floor with super narrow stairs. I booked an apartment to feel spacious but in hindsight a hotel room would’ve been cheaper & better.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

HIROTO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Sapna

Liked: Cleanliness, amenities, property conditions & facilities, communication
I stayed at 12 London Street Apartments last week and had an excellent experience. The staff were incredibly friendly and helpful, making check-in and any queries effortless. The location is perfect—right in the heart of the city, with easy access to transport, shops, and restaurants. The apartment itself was spacious, clean, and well-equipped. The full kitchen was a huge plus for preparing meals, and the air conditioning made the stay very comfortable. Great value for money compared to other options in the area. Other highlights: strong Wi-Fi, modern décor, and a quiet atmosphere despite being so central. I would highly recommend this property to anyone visiting London—ideal for both short and extended stays.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Bryony

Liked: Cleanliness, property conditions & facilities, communication
Great location and very convenient. We booked very last minute and our choice was some what pot luck but we were pleased with our choice - very quiet and spacious apartment. A bonus is that there are four proper beds rather than a sofa bed in the living area. Check in was smooth and the staff helpful. We will definitely consider staying again.
Verified

6/10 Okay

Adrian

This property is a lot smaller than what the pictures lead to, I think it was overpriced for the space and amenities we got. Everything is small and very basic.
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Michael

Disliked: Communication
Mixed bag, this place. We stayed for 2 weeks. Pros: we felt safe, great/convenient location, comfortable beds, kitchen, clothes washer in room, AC CONS: nowhere to hang towels, AC dripped water on floor, not clear how to get room cleaned, somewhat worn down (broken window blind, missing cabinet handles, loose cabinet door), smoke detectors removed
Stayed 14 nights in Jul 2022
Verified

4/10 Poor

Scott and Nancy

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This apartment is so worn out and ridiculously hard to find. The hotel several doors down is the check in spot, but you’ll have to struggle to find that information. The listing photos are very old and not an accurate representation of the flat- there’s so much wear and tear, it’s a bit shabby. There are doors to the front and back that would be pleasant if they opened and there was trash and dirt everywhere outside. Breakfast isn’t even included despite the high price of the flat.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Michiko

Liked: Cleanliness, room comfort, communication

Great Location & Great AC!

Apartment was great for me and my 2 kids (19 & 15). Pros: -Location to Paddinton station (across the street) -Good Kitchen (small fridge, stove, microwave, sink) -Dining Table w/4 chairs -Washing machine (laundry) -3 beds (1 Double, 1 twin, 1 trundle) -small couch, 2 tv's -Grocery stores nearby & Kensington Park is walkable distance -GREAT Air Conditioning!! -Very nice staff!! (especially Shah at the front desk) Cons: -Kitchen did not have cooking pans, soup bowls, limited eating utensils, no cooking utensils (I ended up purchasing at Argos nearby) - Flat #4 is only accessible by stairs Overall, our stay was great. I would recommend it to families. It was really nice for getting around since it was across from Paddinton Station. There are several restaurants (Italian, Lebanese, British, Steakhouse, Mcdonald's, coffee shops).
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Don

Liked: Cleanliness, room comfort, communication

A nice flat for the family

The front desk staff were wonderful. We stayed in one of the Flats/Apartment next to hotel. There was plenty of room for all four of us. A nice small, but functional kitchen with refrigerator and appliances for cooking and a washing machine that came in very handy. The beds were comfortable, two bathrooms, and just a couple minutes walk to Paddington Station. So it was so easy to connect to transportation to get around. The only negative was the Flat needed a few minor repairs to flooring, and some non-slip material for bathtub/shower. It was a nice tub, but very slippery to get in or out, or even just to just stand while showering. Overall, a very good stay. And we would enjoy staying again.
Stayed 5 nights in Jun 2023
Verified

4/10 Poor

Kelsey

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
The photos didn’t align with the room we were given. The amenities listed on Expedia also didn’t match what we had in our room. Staff was incredibly friendly, but I felt a little misled by the info on the internet and what our room actually was like.
Verified

6/10 Okay

JULIAN

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Booked a 1bd apartment for our family almost 8 months ago. Confirmed with the property a week before arrival. When we showed up our reservation wasn't available. Amazingly bad coordination. However they did attempt to make it right with 2 separate hotel rooms, free breakfast throughout, and free laundry. We are lucky that our teenagers were old enough to be trusted in their own room otherwise this wouldn't have been good enough.
Stayed 3 nights in Jul 2023
Verified

4/10 Poor

Ciara Ann

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t trust the pictures!!!! Room was dirty. Toilet smelled bad which made the entire room stink if door stayed opened. Crack and mold in shower. Water damage on floor by washing machine. Dresser was broken. We were on the 3rd floor no elevators. Will not be staying here again.
Verified

2/10 Terrible

Kurt

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I requested first floor apartment and was told I would get one because my wife cannot walk up steps but they put us in the third floor. I had to find another place and pay a lot more. They refused to give he a full refund because of their mistake.
Stayed 4 nights in Jun 2024
Verified

4/10 Poor

Tracey

Liked: Cleanliness, communication

Not good

Rented a flat, not a hotel room. Staff was very friendly. Flat was in terrible shape. Broken furniture, toilet never flushed properly, bathroom sink wouldn’t drain so sink filled up while using it, shower floor is cracked and clearly water damage in hall with lifting wooden planks. Mattresses were very uncomfortable and super firm. Kitchen worked well. Windows are thin so the unit was extremely noisy starting at 5 am until well after midnight with street noise and voices. I could go on. Good location. Overall not worth it.
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

Jeferson

Liked: Cleanliness, amenities, communication
Foi tudo bem!
Stayed 7 nights in Dec 2025
Verified

6/10 Okay

Sonia

Disliked: Communication
Habría que mejorar los colchones, el baño y los muebles necesitan una reforma. Lo más incordioso es tener que subir 4 pisos, es muy pesado. En general hemos estado bien y la situación es buena con la estación de paddinton y los autobuses a 5 minutos.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kiersti Anette

Liked: Cleanliness, amenities, communication
Perfekt beliggenhet, sentralt men likevel en rolig gate. Få minutters gange til undergrunnen og buss. Lys leilighet, godt renhold. Kommer gjerne tilbake.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Lars

Liked: Cleanliness
Perfekt beliggenhet
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Line

Liked: Cleanliness, property conditions & facilities, communication
Il se trouve à 2 minutes de marche de la station Paddington
Stayed 8 nights in Aug 2025

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