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Aparthotel

MainStay Suites Townsville

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Photo gallery for MainStay Suites Townsville

Room
Pool
Exterior
Balcony view
Bathroom

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Outdoor space
The current price is NZ$242
includes taxes & fees
5 Jun - 6 Jun

Explore the area

View map
30-34 Palmer Street, South Townsville, QLD, 4810
  • Place, Maritime Museum of Townsville
    ‪2 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪15 min walk‬
  • Place, Castle Hill
    ‪15 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪10 min drive‬

Choose your unit

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Room

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Room

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Room

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Room

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

MainStay Suites Townsville

An outdoor pool, self parking and conference space are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance. Each apartment provides a fridge and a microwave, plus free WiFi and an LCD TV with digital channels. Added amenities include a balcony, premium bedding and a coffee/tea maker. Housekeeping is available on request.
MainStay Suites Townsville offers 140 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Rooms open to balconies. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Guests can make use of the in-room fridges and microwaves.

This Townsville aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of AUD 350, per accommodation, per stay, plus a deposit of AUD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 20 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 55 per day.
Cots (infant beds) are available for AUD 10.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Secured self-parking fee: AUD 25 per day
  • Pet deposit: AUD 100.00 per stay
  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 55 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

Frequently asked questions

Does MainStay Suites Townsville have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at MainStay Suites Townsville?

As of 8 May 2026, prices found for a 1-night stay for 2 adults at MainStay Suites Townsville on 5 June 2026 start from NZ$242, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is MainStay Suites Townsville pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a deposit of AUD 100.00 per stay and a fee of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at MainStay Suites Townsville?

Self-parking is available for AUD 25 per day. Limited spots are available. There is free parking nearby.

What time is check-in at MainStay Suites Townsville?

Check-in start time: 2:00 PM; check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at MainStay Suites Townsville?

Checkout is at 10 AM.

Where is MainStay Suites Townsville located?

Located in South Townsville, this aparthotel is within 1 mi (2 km) of Queensland Country Bank Stadium, Castle Hill and Magnetic Island Ferry Terminal. Strand Park and James Cook University are also within 9 mi (15 km). Townsville Station is 30 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

MainStay Suites Townsville Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 230 out of 441 reviews
Rating 8 - Good. 167 out of 441 reviews
Rating 6 - Okay. 27 out of 441 reviews
Rating 4 - Poor. 11 out of 441 reviews
Rating 2 - Terrible. 6 out of 441 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Communication

Reviews

Verified

8/10 Good

Sacha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, staff are friendly and helpful
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Dragan

Liked: Cleanliness, room comfort, communication
It was very good, the location is superb
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Erica

Liked: Cleanliness, property conditions & facilities, communication
Great location, across road from restaurants
Stayed 1 night in May 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location to CBD
Stayed 7 nights in Aug 2023
Verified

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Great location for a visit to watch the Cowboys!! Plenty of places nearby for a feed and a drink.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Hugh

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff nothing was a problem, great location 👍 so many options for a meal with restaurants and pubs up and down the street. A short stroll took you to the football stadium, or the city, honestly everything was so convenient it was the perfect stay.
Stayed 4 nights in Jun 2023
Verified

6/10 Okay

Gary

Liked: Communication
Disliked: Amenities
Onsite parking was secure and easily accessible to rooms. Close to shops and strand.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Ben

Liked: Cleanliness, property conditions & facilities, communication
Convenient ideal spot
Stayed 1 night in May 2024
Verified

8/10 Good

Nathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Facility clean and well maintained. Location was perfect for walking to entertainment a stadium. Plenty of restaurant options on street. Room was well presented and quiet.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Catherine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. But the price of Secure parking cost more than parking in the airport Townsville. One night parking at $25 is more than a day at the airport townscille
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities, communication
Close to food, clean and very relaxing, the only downside is you have to pay extra for the parking but I will definitely be going back
Stayed 2 nights in May 2023
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
The facilities were good but there was some mould in the bathroom
Verified

10/10 Excellent

greg

Liked: Cleanliness, communication
You had a spare room at short notice
Stayed 1 night in Aug 2022
Verified

8/10 Good

Petrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
The customer service is second to none - Thanks Erin & Racheal
Stayed 2 nights in Sep 2022
Verified

8/10 Good

Graham

Liked: Cleanliness, property conditions & facilities, communication
The staff were friendly and helpful But didn’t like we had to pay for parking couldn’t get any channels from 9 or 10 and a little disappointed that they didn’t have a king size bed
Stayed 1 night in Oct 2024
Verified

6/10 Okay

cam

Liked: Communication
Disliked: Cleanliness, room comfort

Cleaner furniture on council pick up

Dirty sofa - you would not sit on it Noisy -lift is really noisy and walls thin King bed is a double
Stayed 3 nights in Jul 2023
Verified

4/10 Poor

Matt

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Toilet wouldn't flush. Cleanliness of the bathroom was quite ordinary. Cut my toe on a shard of glass that had clearly been broken by the previous resident and not cleaned up appropriately by housekeeping. Overall, a good location, central to the Townsville CBD but will not stay at this property again.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Kylie

Liked: Cleanliness, property conditions & facilities, communication
Staff very friendly. Room well presented & great location. Some minor things could do with an update (shower head & soap holder). Was a bit disappointed that the air con was not on to keep room cool for our arrival, middle of summer & very hot! Also fridge turned down to zero so was very hot also & had to turn up to keep our water & milk cool. Thought these items could have been left on for our arrival as had prepaid in full.
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Jane

Disliked: Cleanliness, communication

try elsewhere

My Hotels account said i would get free parking but it was $25 a day. Staff extremely inflexible and rude. No daily servicing of rooms. Building noisy especially Saturday nights. Very expensive for a small, unserviced room.
Stayed 4 nights in Aug 2023
Verified

8/10 Good

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Location and property was great. However the lady on reception was rude. What a shame, I had to ask three times where to park, she answered very rude and abrupt. After travelling all afternoon what a big let down. I asked because we needed the handicap park. She didn’t care at all. Then told me was had to pay the 100 and would get it back if I didn’t make a mess and live like a rockstar
Stayed 2 nights in Jun 2022
Verified

4/10 Poor

Detlef

Disliked: Cleanliness, property conditions & facilities, communication
Found hair in bed; bed had apparently not been made with new sheets; informed manager in morning and via email. No response. We would want our money back
Verified

2/10 Terrible

Tyarna

Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel based on my recent stay. For the price, it is very outdated, other hotels in the same location are much nicer and charge a similar rate. The biggest concern was the lack of security. The same key unlocks the gate, the main entrance, and every single hotel room. We tested (with another guest’s consent), and our keys could open each other’s rooms. On top of this, there is no internal lock or latch in the room, meaning you cannot secure the door from inside the room. This is extremely unsafe, especially when traveling with children. Cleanliness was also an issue. The room had clearly not been properly cleaned (I have several photos as evidence). The bathroom was in poor condition – when I turned the shower on, a leak in the silicone seal caused water to flow directly onto the bathroom floor. I booked a king-size bed, and during confirmation was asked if I preferred a king or two singles. I said either was fine, but was instead given a double bed, which was disappointing. Finally, both my child and I woke up covered in bites, which raises serious concerns about hygiene and pest control. Overall, this hotel was far below standard in terms of safety, cleanliness, and comfort. I would strongly advise booking elsewhere.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ruddy

Liked: Cleanliness, room comfort, communication

Increíble Propiedad

Excelente propiedad ubicada frente a una preciosa Marina.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Tracey

Liked: Amenities, property conditions & facilities
Disliked: Communication
Location and apartment was great. The spa bath didn’t work which was disappointing. The lady on the front reception was rude and unhelpful. I had to ask three times where I could park. Which was a shame as we had travelled all afternoon to get to townsville
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Easy to get to and ability to walk to the mall
Stayed 1 night in Apr 2022

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