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Grace Apartments - Living Rock

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Photo gallery for Grace Apartments - Living Rock

A compact bedroom with a bed, a small kitchenette, and a door leading to another room.
A hotel room with a bed, a chair, a small table, a mirror, a window with curtains, a radiator, and a wall-mounted light fixture.
A bathroom with a glass-enclosed shower, a white sink, and a tiled wall with a black and white pattern.
A kitchen with wooden cabinets, a built-in microwave, and an oven.
Room

Reviews

4.4 out of 10

Highlights

  • Top-rated comfy beds
    Guests liked the comfy beds here.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Close to Hollywood Bowl

Popular amenities

  • Dogs and cats allowed
  • Free wired internet
  • Non-smoking

Explore the area

View map
12 New Street, Ashford, England, TN24 8UU
  • Place, Ashford Museum
    ‪4 min walk‬
  • Place, Hollywood Bowl
    ‪7 min walk‬
  • Place, Ashford Designer Outlet
    ‪3 min drive‬
  • Airport, London (SEN-Southend)
    ‪110 min drive‬

Choose your unit

View all photos for Comfort Apartment, Ensuite

A bedroom with a single bed, a nightstand, a dresser, and a radiator.

Comfort Apartment, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Futon
  • Free Wi-Fi

View all photos for Comfort Studio, Private Bathroom

Room

Comfort Studio, Private Bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Futon
  • Free Wi-Fi

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About this property

Grace Apartments - Living Rock

This smoke-free apartment building features free Wi-Fi in public areas. Each apartment offers a separate bedroom. Housekeeping is not available.
Grace Apartments - Living Rock offers 4 accommodations.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code

Pets

Pets are allowed
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Property # 69723221
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

Frequently asked questions

Is Grace Apartments - Living Rock pet-friendly?

Yes, cats and dogs are allowed at this property.

What time is check-in at Grace Apartments - Living Rock?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM.

What time is check-out at Grace Apartments - Living Rock?

Checkout is at 11:00 AM.

Where is Grace Apartments - Living Rock located?

Situated in Ashford, this apartment building is within a 5-minute walk of Ashford Museum and St Mary The Virgin Church. Hollywood Bowl and Ashford Designer Outlet are also within 1 mile (2 km). Ashford International Station is 13 minutes by foot and Ashford, England, UK (QDH-Ashford Intl. Train Station) is 15 minutes.

Grace Apartments - Living Rock Reviews

Reviews

4.4
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 2 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 1 out of 6 reviews
Rating 2 - Terrible. 3 out of 6 reviews

6.4/10

Cleanliness

3.0/10

Property conditions & facilities

2.0/10

Check-in

5.0/10

Communication

2.0/10

Listing accuracy

Reviews

Verified review

8/10 Good

Rachel

Liked: Cleanliness, room comfort, communication

Great host

I needed immediate help when the sat sav dumped me nearby & my host talked me all the way to the front door which was a huge relief. The accommodation is dated but I knew that from the photos it was very clean though & i was surprised to find all the essentials had ben left. I wasn’t expecting that so had brought it all with me. The bed was very comfortable, the shower was lovely & the washing machine was handy. The area was very noisy though as it is right in town above a bar & I was there at the weekend. Every amenity you could need is on your doorstep, shops, bars, places to eat & a gym on your doorstep. Parking is a downside as its only from 4.30pm-8.30am on this occasion it wasn’t a problem as I had a course all 3 days so had to go somewhere else anyway. I did have a problem with the heating on the last night & it was freezing but my host did drive over very late to fix it as it was a bitter cold night.
Essentials supplied
Stayed 3 nights in Feb 2024
Verified review

2/10 Terrible

Mardi

Disliked: Property conditions & facilities, communication
Given wrong key code upon arrival i had to contact to get the right one, no Hot water, Internet was not great had it sometimes other times it was not working, Out of my 3 days the first day i had to clean the dishes and pans as they still had food on them, urine left in the toilet when arrived and there was a smashed window covered with tape, I was more worried about safety. The latch on the back of the door doesn't close so you cant lock your door, I did stay local due to worrying if someone would enter or not The stairs up are quite hard if your coming with a bigger case metal fire emergency exit used for entrance to the property I was contacted on the second day to tell me i needed to pay an extra £45 for the child and £25 small emotional support dog 4kg as they seen a buggy on the camera but the buggy was the dogs it does state service animals exempt from fees. All a bit too stressful and I did go to relax so it wasnt the holiday i expected in the end
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Beverley

Disliked: Cleanliness, room comfort, communication

Dirty and in state of disrepair

I only booked this apartment, due to visiting my mother in a hospital, in Cambridgeshire to then be told she had covid., I live and work in Ashford kent but due to having Ia vulnerable member of the family , I needed to self isolate, so pick the grace apartment, as still close to home It was not as it per described. It was not clean and it is in a terrible state of disrepair. I want to cancel put contract stated no refund if cancelled after 14 days of the booked date. States100% will be taken. So I could not afford to book somewhere else as a 4 night/ day cost me over £240 The place was dirty, microwave and oven was dirty and I ate samdwichs and pit noodles during my stay and a Mcdonalds Due to the state of the cooking equipment Apartment is in Ashford Town center Right across the road from a cocktail bar that shuts at 2am so the noise is terrible also beside the cocktail bar are food takeaways which have a lot of customers and deliver drivers, that sit in their cars with engines running and load conversions Please see photos of the disrepair and u cleaning apartment and cooking facilities I arrived on Friday early evening
Stayed 4 nights in Jul 2024
Verified review

4/10 Poor

Christopher

Disliked: Property conditions & facilities, communication
Unfortunately I’m not allowed enough characters to give a thorough review of this place, but suffice it to say there is a reason it’s the cheapest in Ashford. Poor communication and not at all professional. I arrived in Ashford with no communication on how to enter the property, and upon calling the office was informed that the room I had booked was occupied. To their credit, the staff did upgrade me to a unit across the street after multiple calls, but you really have to question their professionalism. The unit I was moved to was accessed through a dark parking bay that could barely fit a small car, and there was indeed a small car blocking most of the bay for the duration of my stay. The unit is through a courtyard and a front door which you never really can tell if it is locked or not. The door to the actual unit is hanging on by a thread and it looks as if someone tried to break it down at some point: even when locked it is very loose. I was contacted asking if maintenance could look at the door while I was there, so maybe they were fixing that, but as I wasn’t in, maintenance couldn’t access the unit, so I have no idea if they were going to address that issue or not. The unit itself is clean in the sense of someone who just kind of half-heartedly runs a hoover over the carpets and a damp rag over the kitchen. The shower has good pressure and is warm, but the shower head desperately needs cleaning/replacing. Seriously, shower heads are cheap, put some effort in.
Stayed 3 nights in May 2024
Verified review

8/10 Good

Francis

Liked: Cleanliness, communication
Stayed 4 nights in Oct 2022